I can't believe it has taken me this long to write a review. This plac... read more I can't believe it has taken me this long to write a review. This place is by far my #1 go-to in the area. The owner is really personable and recognizes me by name. Being a young woman, it's hard to find someone you can trust to be honest with you when it comes to auto repair. A while ago, I took in my car because my battery would spontaneously die on me. They noticed the hood prop rod was rolling around in there and knocking the cables loose and just put in a little clip to keep it in place and sent me on my way, free of charge! That's what made them A+ in my book. They've always been very honest with me and very accommodating. I usually have only come in for oil changes, which are speedy, cheap and easy. My only complaint is that sometimes I drive up on a Saturday (I've moved out of the Arden-Arcade area) and find them to be closed. I'm hoping this review helps them stay open as many days as possible!
I tried calling to request to have my car fixed or serviced. I have an... read more I tried calling to request to have my car fixed or serviced. I have an Inifiniti and it has been having some electrical issues. Both of these listed as something these people fix. The guy on the phone who didn't even address himself cut me off mid sentence told me that "he will pass" on my problem. Wow! How rude. I do NOT recommend this place. They don't even know how to properly take phone calls.
If you've got a German Car, you need this garage! John, the owner, is... read more If you've got a German Car, you need this garage! John, the owner, is always ready to hear your concerns and his shop is absolutely a MAZE of top-drawer equipment and tools. You always get a real "neighborhood friendly" feel, when coming to Silver Star.