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About Sams Rack and Pinion
Sams Rack and Pinion located at 2334 SW 56th Avenue in Hollywood, FL services vehicles for Clutch Repair. Call (954) 963-0060 to book an appointment or to hear more about the services of Sams Rack and Pinion.
Purchased a part from this company on eBay on January 24, 2011. The item was a "94-96 Jaguar XJ6 Power Steering Rack & Pinion" for my 1995 Jaguar XJ6. After waiting months for the part to arrive my mechanic tells me it's the wrong part for my year!!! A man named Anthony Troccilli told me I can return the item and they would refund me 100% via Paypal. I sent the rack & pinion back to them in Florida, the package was successfully delivered. Anthony continued to correspond on email saying he would credit me shortly, and he was sending my information to accounting. He then stopped replying altogether. Over a month went by and I hadn't heard from him. I was expecting a refund of $440.00 USD, a refund that never came. He finally replied and said he was away on vacation and he would follow up in the morning. I never heard from him again. I tried calling the company countless times and the connection would be bad or they would pretend to not speak english. Then when I would get somebody they would be extremely rude and tell me they owe me nothing. This happened from January 2011 - May 2011 and I became so emotionally stressed over it that I had to just give up, even though I no longer had the part and was never refunded. I've never dealt with a company with such poor customer service. I still have all the emails showing all the evidence of everything that was said and promised. DO NOT EVER DEAL WITH THIS COMPANY.Purchased a part from this company on eBay on January 24, 2011. The item was a "94-96 Jaguar XJ6 Power Steering Rack & Pinion" for my 1995 Jaguar XJ6. After waiting months for the part to arrive my mechanic tells me it's the wrong part for my year!!! A man named Anthony Troccilli told me I can return the item and they would refund me 100% via Paypal. I sent the rack & pinion back to them in Florida, the package was successfully delivered. Anthony continued to correspond on email saying he would credit me shortly, and he was sending my information to accounting. He then stopped replying altogether. Over a month went by and I hadn't heard from him. I was expecting a refund of $440.00 USD, a refund that never came. He finally replied and said he was away on vacation and he would follow up in the morning. I never heard from him again. I tried calling the company countless times and the connection would be bad or they would pretend to not speak english. Then when I would get somebody they would be extremely rude and tell me they owe me nothing. This happened from January 2011 - May 2011 and I became so emotionally stressed over it that I had to just give up, even though I no longer had the part and was never refunded. I've never dealt with a company with such poor customer service. I still have all the emails showing all the evidence of everything that was said and promised. DO NOT EVER DEAL WITH THIS COMPANY.
This is bad place to deal business with...they even call me back and curse at me and call me stupid...they use this number (305) 992-7929. I purchased the rack pinion for me mercedes, first, sale man said part in stock and ready to ship and promised to ship out on Thurs and arrive on Fri because i need the part to fix the car and go to work on Monday, we live in same state FL , ground shipping take one day..so i waited and Friday and nothing happen and i called back, and sale man said sorry one of technician guy test the part and didnt past the test and they have fix and ready to ship but forgot to call me back about this issue and delay my time. SO i request on saturday delivery and the part came and which the wrong part and not even right part at all...and i called them many time and they picked up the phone and they said they will take care on Monday and i sent them many email and they called me two time back on same day using the number above and curse at me and call me stupid and said dont call again and ask me ARE YOU STUPID.....IM TELLING THE TRUTH...Please use other source to buy your part. dont use this company, they have list on ebay, they advertise everywhere but this company is not professional and all and UN ACCEPTABLE when call back and curse at Customer.This is bad place to deal business with...they even call me back and curse at me and call me stupid...they use this number (305) 992-7929. I purchased the rack pinion for me mercedes, first, sale man said part in stock and ready to ship and promised to ship out on Thurs and arrive on Fri because i need the part to fix the car and go to work on Monday, we live in same state FL , ground shipping take one day..so i waited and Friday and nothing happen and i called back, and sale man said sorry one of technician guy test the part and didnt past the test and they have fix and ready to ship but forgot to call me back about this issue and delay my time. SO i request on saturday delivery and the part came and which the wrong part and not even right part at all...and i called them many time and they picked up the phone and they said they will take care on Monday and i sent them many email and they called me two time back on same day using the number above and curse at me and call me stupid and said dont call again and ask me ARE YOU STUPID.....IM TELLING THE TRUTH...Please use other source to buy your part. dont use this company, they have list on ebay, they advertise everywhere but this company is not professional and all and UN ACCEPTABLE when call back and curse at Customer.
Business Information
Business Name: Sams Rack and Pinion
Address: 2334 SW 56th Avenue
Phone Number: (954) 963-0060
Email: not listed
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