The customer service was awesome, we called for an appointment and th... read more The customer service was awesome, we called for an appointment and they got us in right away. They are very reasonably priced and professional . We got a subwoofer and amp hooked up in one of our cars and we were so pleased with their service that we brought our other car in to have speakers and an amp hooked up. I would absolutely tell my friends to bring their vehicles here, they do more than just audio! Check em out, you won't be disappointed!
Usually, having had to go through car ownership maintenance was just a... read more Usually, having had to go through car ownership maintenance was just a nightmare for me UNTIL I was introduced to Don's a few years ago. If you want the most unimaginably terrific, honest and caring experience in this genre, you have to use Don's. I tell everyone who will stand still and listen to me how absolutely unbelievably unique their personnel are and consequently there outstanding Customer Care. No one on the planet is greater to do business with than Don's. Seeing is believing, so, I encourage you to give them a try the next time you need service on your vehicle or a new/used car. I speak from a long and wonderful experience.
TL;DR summary: Tire Kingdom, fail. Mark's Automotive, win. The sto... read more TL;DR summary: Tire Kingdom, fail. Mark's Automotive, win. The story begins with the four original tires on my car. (I’d estimate ~10K miles’ worth of tread remaining.) A few months ago, one tire got screwed (literally) – I picked up a screw somewhere and ended up with a flat on I-95. I took the tire to Tire Kingdom near my home, and was told they couldn’t plug or patch it – the hole was too close to the sidewall. In a pinch to get the vehicle roadworthy, I ended up buying/installing two new tires there (better to do a pair than just one). Obviously, the screwed tire was scrapped; I kept the other (still good) one for a spare. This left me with two new tires and two originals on the vehicle, with one spare original on the shelf. Yesterday, I hit something in the road on I-95 (thanks again), and it busted a hole in one of the two remaining original tires on the car – just the scenario for which I’d saved the spare original tire! I head on down to Tire Kingdom with my flat tire (on the wheel of course), and my loose spare tire … I’m barely in the door and they instantly refuse to install it. “Our policies recently changed; we don’t install used tires anymore.” Even though THEY just removed that very tire from that very car a few months ago? Doesn’t matter. Seriously, I can’t I just pay for their services to put this tire on, and I accept responsibility for it? Nope. No used tire installations. Fine, I told them, then if I have to buy new tires, I’m doing it elsewhere. Goodbye, Tire Kingdom. (Sadly, it’s probably a combination of this lawsuit-happy society we live in, and the big corporations trying to make more money. Places like Tire Kingdom refuse to install used tires? 1) Certainly they’re afraid of getting sued if the tires go bad – even though that wouldn’t be their fault. 2) If they refuse to install used tires, they’ll sell more new tires, right? … It really makes me wonder about the first incident with the screw – was it REALLY too close to the sidewall? Or were they just telling me that to coerce me into buying new tires?) Anyway … now onto the happy ending: Having driven by Mark’s Automotive every day en route to work, and having seen their used tires, I wondered…… So today, I brought my flat and my spare, and I stopped in. Wouldn’t you know it – within five minutes I was out the door with the flat removed and the spare mounted & balanced. Preston was quick, courteous, and obviously proud of their business. I was treated with respect like a real person – not a dumb hunk of meat with money to be blindly surrendered. A simple sign at the shop says they make no guarantees on used tires – and I understand and accept that. Imagine that – a customer CAN be allowed to make a decision, a business CAN be honest and not try to rip you off, and common sense CAN prevail. Thank you Preston, and thank you Mark’s Automotive. I will be back. (Though, hopefully, not too soon.) --Andy S.