After talking with the insurance company they explained to me that the... read more After talking with the insurance company they explained to me that the automotive repair team would not lower the labor cost and it showed to be more than the standard after researching the issues.
What repair?! Dropped the car off during the weekend (2/17) so they co... read more What repair?! Dropped the car off during the weekend (2/17) so they could start on it first thing Mon. I had been waiting for almost 2 wks for the parts to be ordered and received. I had to call to check to see if they had received the parts because no one called me. I was told that they had the parts for a couple of days and they could start working on the car, so I dropped it off. Called on 2/26 ,for status and was told they had not started on the car yet!!!!!! Now I'm getting a survey on a repair job that haven't even been started yet. Not to mention that this is the 5th time in the past 90 days that I had to return my car for the same issue that has never been repaired!!!!
I was recommended by a friend of a friend to go to this shop. I came i... read more I was recommended by a friend of a friend to go to this shop. I came in due to a constant whining sound of the motor. I explained my issue and provided video. I left the car there two days, they put a bunch of over-priced not 100% necessary parts on the car and double charged for oil. No, the whining noise was never from a rubbing bolt on the rotor. I approved the quotes and would just deal with the pricing because I assumed that it would actually fix the problem and give me peace of mind. It did NOT. I still have the same problem. I let them know and they quoted me more labor fees. C'mon, as car people this was ridiculous. Do better.
