Complete Car Care

Date of visit: Wed June 5th, 2013
Time of visit: 1:40-3:00 pm

As a new resident of Statesboro, I was hoping to have my car serviced for general maintenance (6 spark plugs, oil change, fuel filter, air filter) at a trustworthy place. I called and the worker at the desk quickly gave me a quote on my services and we scheduled an appointment for later in the day. When I arrived, the person I spoke with remembered me and got me set up (registered) and took my keys, I sat in their fairly comfortable waiting area (good for an auto shop). The price she quoted me changed because I had given her the wrong engine size when I talked to her on the phone, and she came over and notified me of the price change. The quote was high and I was getting nervous I was being taken, but I appreciated that she let me know it would be higher. 

As I waited, the owner asked me if I needed anything and turned the TV in my direction so I could see it better. The people at the desk also made conversation sporadically, showing that they knew I was still there. 

The best part of the visit, though, was when the man that was working on my car came into the waiting area and asked to speak to me. He brought me into the shop and showed me my air filter. He said that it was very clean still and didn't need changed. He said that he didn't want me to pay more than I had to. I told him I was only getting it changed because Jiffy Lube told me the last two oil changes that I needed it changed. I thanked him for his honesty and told him I don't want it changed. Long story short, that saved a decent bit of money off of the quote. 

As they were waiting for parts to arrive, from Auto Zone I presume, the worker kept coming in and updating me on the status, saying that he had everything done that he could do at this point, and was waiting on Auto Zone. They had forgotten to bring the fuel filter and had to make a return trip. The worker even sat at my table for a second and talked to me about my spark p