Auto repair service near Buncombe, IL

Ghm

Thought my car was pulling to the left and possibly needed an alignment. It was driven and no work was needed. Always appreciate the help and competence of the guys!

Helped me change the tires!

On 12/29/2023 I took my 2018 Jeep Renegade to Plaza Tire in Metropolis, Illinois to have the right rear time repaired as it had a nail in it. After the employee removed the tire, he got me from the waiting area, pointed to the brake caliper and told me my brake pads were in need of immediate replacement to avoid damage to the brake rotors. I initially told him to proceed with the repair and he quoted me a price of around $169, but when I found out the parts would have to be sent over from Paducah, Kentucky I remembered I had to take my wife to an appointment later that day and would have to bring my vehicle back another day. The employee agreed and cautioned me not to wait too long to prevent further damage to the brakes. A few days later I decided I am perfectly capable of replacing brake pads as I have been a mechanic myself for most of my life. I purchased a set of new brake pads from a parts store in Paducah and proceeded to perform the repair on 1/6/2023. When I removed the brake calipers and pads, I immediately realized there was no need to replace the pads as they are barely worn and have many thousands of miles of life remaining. I also realized I was nearly ripped off by the Plaza Tire employee, and would have been had I not postponed the brake service. I took photos of the brake pads and showed them to my daughter as a witness I am a 77 year old veteran, and it really angers me to think I was nearly scammed by a local business. Rest assured I will NEVER patronize that business again and will share my story with everyone I know. They did repair the flat as I had road hazard insurance on the tires, but they did not properly inflate the other tires so I drove around with the low-pressure warning on until I got home and properly inflated all the tires. Anthony D. (Tony) Okerson Golconda, IL

Loss of traction, needed balance and alignment. Called me before making any maintenance actions. Very respectful and they Always take care of my truck.

I went to affenburg collision center on N 51, the staff was kind. However when I returned my rental and went to pick up my car which I had been told was done, it had still not been detailed (which I had payed to have done) I was very upset by this as I had has a rental free and would not of cared if the car was kept a few more days to get done, but instead I had to go back and waste my time waiting in their shop for hours when the finally finish what I payed for. I was displeased, when I spoke to the manager about it he did not seem to care that my time had been so wasted and was unwilling to answer my simple (and politely put) question of why was I not asked ahead of time if this was ok. He continued to be rude. I would not go here not good when companies are rude about their mistake.