Patrick is quite professional. Good communication along with great ser... read more Patrick is quite professional. Good communication along with great service.
This is a very convenient location for me,and my family has used Frank... read more This is a very convenient location for me,and my family has used Frank's for years. The service is great and the prices are always on point. I really like being able to drop off my car, then walk across the street and catch the metra into work.
I also had a bad experience. Had a bad amp, was given 2 choices, repai... read more I also had a bad experience. Had a bad amp, was given 2 choices, repair the amp I had, or replace it with an exact amp, except is was slightly less powerful. I chose to go with the new amp, and it sounded horrible. Really got the run around trying to either get it to sound good, or to return it. It was a very cheap amp ($130), and the attitude, and resistance i got from them i don't think was worth them getting upset about. They still made money on the diagnosis of my problem, and the install fees. I imagine their profit on the cheap amp was minimal, and there bad attitudes were unnecessary. They gave me back my old amp, and lied to me about sending it in for repair, the amp needs to be sent in through a dealer, and they lied and said that dealers could not send it in. Never again will I support a small business without a lot of research. Too bad, I really wanted to help out a small business.
