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Collision Repair in Hyattsville

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Auto Reviews in the Hyattsville Area

  • We have had several experiences with Spectrum on the insurance side of... read more We have had several experiences with Spectrum on the insurance side of things, meaning I am an appraiser so I can compare Spectrum to other shops in the area. They are by far the most expensive shop in the area. I do not mean expensive in terms of quality, but in terms of writing unnecessary repair estimates on vehicles. They usually write 40-50% higher estimates than other shops in the area. What customers do not realize is the higher the repair cost on the vehicle the lower the value of the vehicle will be in when they go to sell it. Their business practices are questionable at best. If Spectrum does not get exactly what they want on their estimate they will hold the car hostage until they receive full payment, even if some of the services they provide were not done. They also have a history of keeping the car longer than needed to complete the repairs. An average repair that would take 5 days usually results in a month because of multiple supplement requests and unwillingness to work fairly with the insurance company. We have also received many complaints on the quality of the repairs done and complaints about work not being completely done. As long as Glen Massie is running this shop I would STAY AWAY! Take it from the experts, you do not want to take your car here.

  • I can't say enough positive things about Ty Nguyen's Arlington Auto Sh... read more I can't say enough positive things about Ty Nguyen's Arlington Auto Shop. I lucked into it about eight years when I was again hit while parking on DC streets. Ty offers personal, reliable service with free estimates. Work is reasonably priced, done on time and is guaranteed. I have recommended his shop to several of my friends and they were equally pleased. My car is ten years old and looks new as Ty uses excellent products and does paint matching that restores my car to its original look. Try this shop once and you will be back.

  • Caution; be aware of Ourisman Volkswagen & Mazda of Rockville and thei... read more Caution; be aware of Ourisman Volkswagen & Mazda of Rockville and their Collision Center. My vehicle was stolen from inside the shop with my own keys and totaled. They claim that they are not responsible for any damages that occurred. On Wednesday July 10, 2013, I dropped my car at the Ourisman Collision Center for a core support repair, they said it would take about one week. On Wednesday July 17, I received a call that my car had been stolen and given one version of events. I went to the shop on Thursday July 18, and was told a different version. According to the manager some one had removed a pane of glass from the bay door, opened the shop and walked through all the bays, about 4 or so, and found my Mini without a bumper. My keys were not left in the vehicle, but were placed on the techs toolbox. When the car was driven out of the shop, they closed the bay door and replaced the glass that they had removed. This happened some time Tuesday July 16. I got another surprise the next evening when I arrived home and found letter from D.C. Police Hit & Run Unit. My Mini was involved in a hit & run accident the night of Sunday July 14. I emailed a copy of the police report to Ourisman and called them the next day. They took a very long time responding to my email. Late in the day they sent an email to my insurance company According to consumer Affairs in Montgomery county the standard under the law is they should take reasonable care of your vehicle. They don't have to have alarms, lock boxes were they keep keys or cameras, so leaving keys is dangerous. You need to prove beyond a doubt that they were negligent. There is no protection, as a consumer, so I ask is this correct? I was lucky I have an amazing insurance company, and gold plated policy, they were great. But not all have this.

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