Oil change service near Taylorsville, NC

1

Job well done!

Danny did an awesome job putting a flowmaster 50 on my truck. Good work at a reasonable price. Karl Krueger

We found B&B to do work on my car a few months ago. They did the work needed while the labor fee was pretty high. When I cranked it up it sounded like a "race car". It was so loud from vibrations under the hood that it rumbled the entire car. I took it back to them and let them hear and see the car and was told that it must have been something that they did not "do" when they put it back together. So, they asked me to bring it back to them, but before I could it broke down again with a different problem. That problem aside, I felt like they either broke a motor mount while doing the initial repair or did not tighten something. I was under the impression after speaking to them after the first repair that they aknowledged that it happened while in their shop and they would fix what they broke. That major vibration SHOULD have been noticed when they pulled it out of the shop. They are claiming it wasn't like that when they drove it out. They also contradicted themselves telling me that oh yes we drove it and it was fine, then telling my family member that no we don't drive cars when they are done. I believe that they broke the motor mount and refuse to own up to their mistake. I am a single mom and car repairs are expensive, so I don't need to have a "trusted" mechanic give me the run around and make things so difficult. I understand they have a business to run, but I should hope that they could not make a practice of such bad service. Now, regardless I still have a tow bill plus the repair plus the part they broke.......who helps the people like me that it's the mechanics word against mine? I do not recommend this garage for any repair. Just because they did a "Good" job on one repair doesn't mean they always do a good job.