I have been a customer for 19 years and always enjoyed great service f... read more I have been a customer for 19 years and always enjoyed great service for my brakes and mufflers. Always repaired on the first visit. Employees are very helpful and friendly and professional. Recently I bought a Acura Mdx and from day one it had a pull. I took to dealer many times, and didn't realize they sub the job out to Mavis next door to them. Once I realized I ran right to my old faithful. Rices automotive. The car was perfect after that...thank God for them.
Had a fantastic experience over at Brookside. It's never convenient t... read more Had a fantastic experience over at Brookside. It's never convenient to go without your car, and body damage repairs are always a mystery... But Paul and Richie over at Brookside really take care of you. I mean, I was blown away by their responsiveness, patience in explaining everything, and resourcefulness in arranging rental cars and dealing with insurance companies. My truck was back exactly when they said it would be. And it hasn't looked this good since the day I brought it from the dealer.
I recently (May 2012) had my Honda 2001 4 dr Accord repaired here. The... read more I recently (May 2012) had my Honda 2001 4 dr Accord repaired here. There was almost $4000 damage to the rear bumper, rear RHS light, and quarter panel in an accident. Some misalignment on the trunk door. Marcell assured me that 2 or 3 weeks, and it would look like new! When the car was completed I was very happy. The welds were seamless, the paint job was spectacular (silver), and the car drives beautifully. One minor nit -- the original bumper protectors behind the rear wheels were missing (probably parts were unavailable), but I can live with that. So, 4 1/2 stars might be considered, but I will call it 5 stars. The car was beautifully cleaned when it was returned. I am very happy with their work. It took a little longer, but, Marcell told me that the first quarter panel ordered was not up to standards. I really appreciate that they strive for quality in their work.