Auto repair service near Salisbury Mills, NY

I have been a customer of Dawson Motors for about 5 years and they have never disappointed me. But just recently they far exceeded my expectations! My work vehicle had broken down for the last time and it was time to replace it. Without my vehicle, I was totally at a standstill with my construction business. My van was towed into Dawson Motors at 8:45 am on a Saturday. I explained to Bill Dawson that I needed a reliable used van. By chance, he had one on his lot and I asked Bill to give me best deal, that without a vehicle I could not work. He got his wife Linda on the finance part, they made me an offer and I took the deal. My wife and I unloaded my old van of all the tools and supplies and headed home. At 2:30 the same Saturday afternoon Linda called me and said the van was ready for pick up! The Dawson's stayed late in order to get me my van knowing how important it was to my business. I could not have believed anyone would have done this, let alone our small town auto dealership. Not only do they have a highly qualified group of mechanics and a customer service oriented office staff, the owners walk the talk of helping customers way above expectations! MANY thanks! J. A. Mainey, Warwick NY

I was very pleased with the friendly service and the price. My vehicle is safe again. Thank you for your expertise to my vehicle repairs. Jimmy O

• I will NEVER bring my vehicle there again nor will I recommend this shop. I had an accident on the 15th of Jan I did not get my car back till the 11th Of Feb. I do not usually drive on highways or distance with this vehicle. Woodcock was recommended by my insurance company. After paying $1000 dollars for repairs I drove my car home. I finally made a trip on a highway and noticed a strange noise and the vehicle felt weird. I went to my mechanic and he said my control arm and strut were bent. I called woodcock and explained the situation. The guy said NO we didn't take it for a ride on a highway, there isn't one nearby. All they did was drive it on the country road at 30 mph. I said are you going to be responsible for the problem. He said NO and it is very unfortunate ... My insurance Company is going to know about this and hopefully do something and Woodcock will see me in small claims court. stay away or if you have to have your car done due to an accident take it to your own mechanic right after they SAID they fixed it.

I have had some difficulties finding a repair shop in the area that could help me with all the problem(s) I was having with my older car. I called Phil’s and explained how money was tight and could not afford to spend a lot on repairs. I was told to drop off the car and the owner Phil will take a look at it. I received a call from Phil that day and not only did he have all the answers to my problem(s) he was willing to fix it that day. I could not have been more satisfied. His labor rate is well below the area shops. I highly recommend Phil’s to everyone!! In fact, I now have a true honest mechanic that I can trust. No problem(s) yet with the work that was done!! The guy above must have been talking about another Phil’s.

I had quite a bit of work done here over the last year, despite the relatively high prices. Bruce was very communicative about what they found and the work that they were doing, and that initially gave me a good impression. But with my most recent experience I am no longer a fan. When I had my car inspected last August they told me that I needed a new wheel bearing, which I had them replace along with quite a few other maintenance services for a $1000 bill. The wheel bearing failed earlier this year, which they replaced under warranty -- still a fan. Last week, that same bearing failed again when I was on the road a couple of hours away, and they were not receptive to discussing a warranty repair unless I had the car towed back to the shop. The new mechanic told me he didn't know how the bearing could have been replace properly in the past since there was an old bolt that was seized and clearly not removed, which suggests to me that I had two good bearings replaced with bad practices. Exactly the thing that I do not want from my mechanic. I am very disappointed with this treatment (and out another $400-500), and would not recommend this shop based on this experience.