Bills Line Up and Brake Shop located at 2002 NE Division Street in Bend, OR services vehicles for Alignment. Call (541) 382-3162 to book an appointment or to hear more about the services of Bills Line Up and Brake Shop.

Bills Line Up and Brake Shop Reviews

5
Brakes, Shocks, Suspension, Struts
November 17, 2016 | Kevin | Visited, over a year
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How many times have you been UNDER CHARGED for a mechanical service?????  It's happened to me TWICE now at Bill's!!!  The first time (Spring 2016) I brought my 94 E150 Ford van in because (I thought) my air lift rear shocks were not holding air.  Dan, the shop owner (Bill's son) spent a couple of hours under my rig searching for a leak.  He even drove it around and over inflated it over night to make sure there wasn't something he missed.  He never found one (my bad).  When I came into the shop the next day he charged me $40.  How could $40 cover the time he spend on that effort!!  So I tipped him $40.

Just today (Nov 17, 2016) I had him install some extra heavy duty special order shocks on the same van.  When I came to pick it up he said they had been a real tiger to install. (I know he spent at least three hours working on it, because I stopped by once to see how it was going).  When I came to pick it up, he handed me a bill for $75!!  I asked him, Did that cover your time??" and he sheepishly said no.  I tipped him $15 bucks and should have tipped him more.

These two events just top the experience I've had with Dan over the past three years.  He helped me upgrade the suspension on the van by figuring out I need three new springs (how many shops would have replaced all four); help me track down the new shocks thru a website which saved me a hundred bucks, install new struts on my 2000 VW Gold TDI and do a major job on the rear brakes on the VW for $400 when another shop in town had quoted me $750-800 for the same service.

You don't get service like that very often in this day and age and when you drive up and deal with Dan you feel like you are back in the days when you had a trusted neighborhood mechanic.  
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How many times have you been UNDER CHARGED for a mechanical service????? It's happened to me TWICE now at Bill's!!! The first time (Spring 2016) I brought my 94 E150 Ford van in because (I thought) my air lift rear shocks were not holding air. Dan, the shop owner (Bill's son) spent a couple of hours under my rig searching for a leak. He even drove it around and over inflated it over night to make sure there wasn't something he missed. He never found one (my bad). When I came into the shop the next day he charged me $40. How could $40 cover the time he spend on that effort!! So I tipped him $40. Just today (Nov 17, 2016) I had him install some extra heavy duty special order shocks on the same van. When I came to pick it up he said they had been a real tiger to install. (I know he spent at least three hours working on it, because I stopped by once to see how it was going). When I came to pick it up, he handed me a bill for $75!! I asked him, Did that cover your time??" and he sheepishly said no. I tipped him $15 bucks and should have tipped him more. These two events just top the experience I've had with Dan over the past three years. He helped me upgrade the suspension on the van by figuring out I need three new springs (how many shops would have replaced all four); help me track down the new shocks thru a website which saved me a hundred bucks, install new struts on my 2000 VW Gold TDI and do a major job on the rear brakes on the VW for $400 when another shop in town had quoted me $750-800 for the same service. You don't get service like that very often in this day and age and when you drive up and deal with Dan you feel like you are back in the days when you had a trusted neighborhood mechanic.