A LOT OF WASTED TIME!!! Don’t waste your time!! My first experience... read more A LOT OF WASTED TIME!!! Don’t waste your time!! My first experience with North Dallas RV was to have some warranty work done to my 2017 interstate airstream lounge EXT. I was told that they were capable of handling warranty issues they arise. Talked with service manager Randy, said bring it in will take care of it. I asked him how long would it take him, he said a week two weeks tops. The issues I needed repair was the trim that was falling off. two months went by and nothing was Done. They never called, I always had to call. During that time, the unit needed to be winterized. They told me they would handle it. At the end of the two months, I finally just went and picked it up. He claimed the reason why he was unable to do the repairs was it was too cold. I asked him why didn’t you tell me that before I dropped it off, he replied he thought he would have time to do it. So during that whole period of time nothing was done for two months other than winterizing. I told him I would bring it back as it got warmer. My second experience finally have the repairs done took a little over a week picked it up went on my first trip. turn on my water pump. Not noticing that it was pouring water inside,my airstream. Apparently, when he winterized it he had the air pressure was too high and blew of a water line. And Noticed that he didn’t empty the toilet valve either, it froze and started leaking. OK, by now your thinking, why would you take it again to them. But I had too! I thought they were the only ones in North Dallas that work on airstream very sad for airstream. My third visit was to replace the frozen valve, I had some sewer issues, and step issues. They fix the frozen valve, they replaced my sewer pump, but they could not figure out how to fix my step retractable step. I asked him why he couldn’t do it and he said to be honest your unit is the first of its kind to be in our shop we’ve never worked on this kind of airstream before. I told him why he didn’t say that before I dropped it off it would save us a lot of problems. Two weeks later. He tried to charge me for the toilet valve that froze on his watch. Ended up taking it to a new airstream dealer and Service. I picked it up from North Dallas RV that morning to take it to airstream of DFW which is located in Fort Worth best company ever I recommend it highly. Notice that smell was coming from my upper cabinet. The people at North Dallas RV had gotten into my wine collection, as it sat there for two weeks. One of the bottles, had tipped over and you can smell the red wine. My recommendation is that someone, if not me. Let airstreams headquarter know what they’re doing to their customers they have no business working on airstreams
I was ready to leave Loyd Park in Grand Prairie and the front air leve... read more I was ready to leave Loyd Park in Grand Prairie and the front air leveling system was leaking air and would not raise the motorhome. Not drivable. So, I called Quality RV repair who I've done business with before, but turn out they don't work on the Freightliner chassis. Seconds later she is giving me Tommy's name and number. I called it but got voicemail. It was getting late in the day. My family had already gone home, so I called and arranged for another night, thinking Tommy probably would not call back. But a short time later Tommy did call. Said he would be out soon. Soon was very soon as it turned out. You don't find service people like Tommy very often. He crawled under the bus and determined the valve needed to be replaced. He called several places and left with the bad valve as one place said the may have one. Turns out no, but Freightliner Dallas did and he put it in will call. I drove to Dallas and picked up the part that night. Tommy met me back at the campsite 7 ish the next morning and fixed it. Apparently this part had been partially bad for a long time. My Motorhome rides better, handles better, is much quitter and sets higher then before. When I park I can tell the volume of air being released is much greater than bofore. Can't say enough good about Tommy. He gave me a very reasonable rate for his labor as well. We need more Tommy's in the world. Ken
Kinney's always seeks to provide the best service possible. Part of th... read more Kinney's always seeks to provide the best service possible. Part of that job is to spot problems and get them repaired. When people just do oil changes and NO MAINTENANCE they get big repair bills or at least they get asked to repair the vehicle in order to make it safe to drive. I see reviews where some folks think that being asked to keep their vehicle in GOOD repair is a bad thing.. they are very shortsighted to do that- just fix it when it breaks.
