My family and I are from out of state. We were heading to Georgia to v... read more My family and I are from out of state. We were heading to Georgia to visit some family when our vehicle broke down on the interstate, someone was nice enough to stop and ask us if we needed any assistance, they suggested Jones. I want to express how nice these people are they could of charged us an arm and leg for being out of state but they didn't, they were very friendly. They helped us out and sent us on our way. They had top notch mechanics there that knew what they were doing. Thanks again for all your help it was truly appreciated.
Outstanding service here! I'm a 22 year old female college student and... read more Outstanding service here! I'm a 22 year old female college student and I have had a lot difficulty with mechanics ripping me off in the past but once I got in touch with Aamco on Kingston pike and spoke with Danielle Gifford my mind was finally put at ease. Danielle is extremely knowledgeable and was very informative in sharing and explaining all the issues with my vehicle and there were a lot. Not only was her diagnosis accurate but her and her team of technicians did a superb job and worked very efficiently. After my car was inspected they concluded that I needed an entire new braking system and the same was told to me at the Firestone just up the road. However Danielle was able to order the parts and get my car back on the road in less than one business day just before the weekend. They saved me from having to spend more money on renting a car! Also they did a lot more for me for a lot less than Firestone. Daniel,the service manager, even provided and installed new hoses for me at no additional charge. I won't take my car anywhere else! Exceptional service and great management.
I needed brakes bad and had just moved to Knoxville, so I didn't have ... read more I needed brakes bad and had just moved to Knoxville, so I didn't have a car guy on speed dial. After looking on google, I called for an estimate at 8am. It seemed reasonable and Daniel said he could inspect the car and have the work done that day if I was willing to being there about 9am. Being a night worker I found it very convenient. When I got there they inspected my vehicle first and didn't do any work until we discussed the problems they found. There was a tie rod loose but I didn't have the money to replace it at the time. I had to reschedule an appointment and then reschedule that one. Daniel was very understanding and just told me to call a couple days before i could bring it in. When I finally brought it in he recognized me immediately and made sure my car was taken care of. I have enjoyed my experiences so far and do plan on bringing my car back!