Cottonwood Creek Marina

In late July 2012, my company made reservations with Cottonwood Creek Boat Rental and received the type of service and treatment that demands we take the time to warn others NOT to do business with them.   

For our annual summer office party to be attended by approximately 60 people, we reserved a 2012 pontoon boat, in its first season of use, approximately 2 weeks in advance. Less than 48 hours prior to the reservation, the Boat Rental Manager, Ryan Miller called to say that the boat was unusable and he was not sure they could get the needed part or guarantee that they could find anyone to look at the boat by the start of our reservation. Additionally, he stated that they had no similar watercraft to substitute for the reservation. 

Miller would not guarantee the boat would be repaired, and was unwilling to assist in trying to find another rental for us. He kept repeating, "It's not like we don't want the rental income from this boat being on the water," an indicator that he only cared about the profit, rather than a positive customer experience.   During this conversation, Miller did nothing to assure me that he would do whatever was necessary to ensure that the reservation would be honored, despite the fact that I had 60 people that were expecting a pontoon boat for our party. 

When I asked for Miller to give me options as compensation for his inability to honor the reservation, he refused to negotiate. Despite my numerous suggestions of ways Cottonwood Creek could help in alleviating the issue that this inconvenience was causing my company, Miller continued to refuse to help in any way, other than stating that he would contact me if the boat was repaired prior to our reservation. Miller's unwillingness to help rectify a negative situation which was caused by Cottonwood Creek was compounded by the fact that such late notice was given regarding the mechanical issue with the rental. This gave my company very little time to find a replacement rental during