As always very professional!!!
Charles the service manager is OUTSTANDING. My car would not start at... read more Charles the service manager is OUTSTANDING. My car would not start at my home. I had a jump from AAA. Later when I pulled my car out of the garage there appeared on my dash many symbols. I called Lexus and they told me it could be my altenator, traction, etc. not safe to drive and needs to be towed. I again called AAA and had my car towed to your facility which I had used before. Charles called me and said he charged my car and all symbols went off my dash and everything was fine. I have no car knowledge. I am my husbands' care giver.. We are both 86 yrs. old. Charles arranged to drop off my car and have another person and car from their facility drive back so that I did not have to drive anyone back to your facility. THIS IS MOST CARING AND GREAT SERVICE. I SO APPRECIATED ALL HE DID FOR ME DURING THIS TRYING TIME. If I had gone to Lexus who knows what they would have said was wrong with my car or the cost. THANK YOU VIRGINIA A. TALAC
This is my first experience with Japanese Auto Repair. What a great fi... read more This is my first experience with Japanese Auto Repair. What a great find! These guys really know what they are doing. Had a check engine light on my 2016 Prius come on. Upon arrival at their shop, the first thing I noticed was that David, the owner, had all of his training certifications and credentials for Toyota up on the wall which gave me a high level of comfort. I also got a real feeling of trust when dealing with Tony who took care of me. These guys are honest and take the time to explain the issues. Their pricing was also very fair. I took it to them at 11 am yesterday and they had me out by 5 pm. I will be taking my Prius back to Japanese Auto Repair for any future work I may need. Derrest S. Farmers Branch, TX
