I was very happy with my experience at Luray Import Service. Randy ga... read more I was very happy with my experience at Luray Import Service. Randy gave me all my options regarding the job - whether or not to do the water pump, after-market v/s dealer parts, etc. - and the pros and cons of each. He was able to answer all of my questions and was always available. His invoice was detailed and easy to read. And the price was considerably less than what I was quoted in Northern Virginia. I will be back.
Paul Overstreet is passionate and meticulous about his work. I've been... read more Paul Overstreet is passionate and meticulous about his work. I've been taking my Audis (A4 Quattro and A6 Avant) to him as long as I've owned them. Anyone who knows Audis know that they are a blast to own and drive but that repairs can be expensive. Paul is a perfect alternative to a dealership, and does not artificially inflate prices or shop time to increase revenue. And he doesn't suggest or perform needless repairs for the sake of making more on a particular job. Add to all that the fact that he's easy going. It makes the drive from Charlottesville to Gordonsville worthwhile.
Had a vehicle towed into this shop for service due to breaking down on... read more Had a vehicle towed into this shop for service due to breaking down on I81 heading to New Market. I never received a call letting me know what work was going to be done, what cost or when it might be completed. After reviewing the bill and checking prices for parts, it turns out they double the cost of parts for their repairs. I don't mind a company making a profit, this is what keeps them in business. However, I do find it extreme to try and make a 100% profit on parts. My advice to anyone getting service here, bring your own parts and keep a watchful eye on them for sure.
