Mechanic Advisor

Bentley Repair in Highland Springs

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Auto Reviews in the Highland Springs Area

  • April & Tollier are great!!!! Whoever fixed my car, not at all. He un... read more April & Tollier are great!!!! Whoever fixed my car, not at all. He under-estimated, by about 6 weeks, how long the repairs would take & he was out a lot during that time on trips, sick or on family business. When I finally picked it up, it wasn’t running right & back it went, but it was finally fixed in the end. This was my only bad experience with them, but it was really, really bad.

  • I was told my car would be inspected and ready by the time you close ... read more I was told my car would be inspected and ready by the time you close on same day regardless of having an appointment, and was not informed that it wasn't taken care of until I called at 5:30pm Monday the 12th (the day it was supposed to be ready) to see if my car was ready to be picked up when y’all close at 6. The lack and poor communication from your team resulted in me having to last minute figure out how I was going to get to work the next day. This also then resulted in my car having to be parked longer than it should have been on the street due to there being no room on your lot while you have your own luxury cars sitting in the lot. Since my car was in your care longer than it needed to be due to the lack of communication, my car got side swept in your care which I was then told you all are not reliable since it was parked on the street which is where you tell your customers to park their cars all the time. When I asked to speak to the manager about this incident, I was told they didn’t have time to speak to me but I can email the photos that show the damage to my car so that they can contact me. I never heard back. Because of how terrible this experience has been, I will no longer be taking my car to rva tire and auto for service.

  • It was an awful experience - spent over $2K for nothing- didn't fix th... read more It was an awful experience - spent over $2K for nothing- didn't fix the problem and had car for an extended time while you tried 3 or 4 parts- wasn't until you got correct VW part from VW that that part fit- which turned out not to be even the problem - in the meantime had to pay $ 40/day in Uber fees to get back and forth to work. In the end it needed a new camshaft which is also a few thousand dollars- bottom line you should not take on VW cars since you don't have correct diagnostic tools to diagnose problems- your mess up is costing us over $2k - such a disappointment. Someone was supposed to callback and try to remedy this travesty and no one ever did!

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