Brown's Volkswagen has been serving Richmond, Virginia, residents for the past 25 years, and we hope to continue that run for a long time to come. Come find out why our Volkswagen dealership and service department earned the highest rating from the Better Business Bureau. Open Last Sunday Only: 12pm-6pm

Brown's Richmond Volkswagen Reviews

1
purchase used vehicle
May 17, 2013 | L | Visited, over a year
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We bought a used VW in March. The sales men were all dressed sloppily and weren't welcoming or professional. The finance rep told me I have no credit score. I told him I do, and it is the higher of the two (my husband and myself). I told him he incorrectly typed my SSN. He refused to input it again in my presence. That night I pulled my credit score on all three bureaus and there my score was, and still the higher of the two. He got quiet and short when we refused the warranty, which was the same amount as our used car!! Well, only 33.4 miles into driving it, the check engine light came on. 40 miles into driving it the front passenger side wheel wobbled upon accelerating. I was so mad, as I bought this vehicle to transport my two kids (who are both under two). I took it to a local mechanic as I did not trust VW. $2700 later, we have a safe vehicle. The mechanic said they did such poor work, with extremely cheap parts, "fixing" all the things that VW said they replaced or fixed, that VW caused to much more damage to the vehicle. The wheel was very loose, and unsafe. Leaks everywhere. Replaced so many other things. So disappointed. I should have known just by their disheveled appearances and lack of service that I was buying a lemon. Just so thankful my kids were not harmed while I was driving it.  STAY AWAY from this dealership!!!!!
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We bought a used VW in March. The sales men were all dressed sloppily and weren't welcoming or professional. The finance rep told me I have no credit score. I told him I do, and it is the higher of the two (my husband and myself). I told him he incorrectly typed my SSN. He refused to input it again in my presence. That night I pulled my credit score on all three bureaus and there my score was, and still the higher of the two. He got quiet and short when we refused the warranty, which was the same amount as our used car!! Well, only 33.4 miles into driving it, the check engine light came on. 40 miles into driving it the front passenger side wheel wobbled upon accelerating. I was so mad, as I bought this vehicle to transport my two kids (who are both under two). I took it to a local mechanic as I did not trust VW. $2700 later, we have a safe vehicle. The mechanic said they did such poor work, with extremely cheap parts, "fixing" all the things that VW said they replaced or fixed, that VW caused to much more damage to the vehicle. The wheel was very loose, and unsafe. Leaks everywhere. Replaced so many other things. So disappointed. I should have known just by their disheveled appearances and lack of service that I was buying a lemon. Just so thankful my kids were not harmed while I was driving it. STAY AWAY from this dealership!!!!!
1
Diagnostic
October 25, 2012 | Sarah | Visited, over a year
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First if all, I'd like to give these deceptive thieves ZERO stars, but that's not an option.
I visited Brown's VW on 10.16.12 with my 2008 passat wagon. The battery that I purchased elsewhere one month prior was needing to be charged regularly to start my car. Brown's diagnosed my wagon as needing to have both the alternator AND battery replaced because they were both bad. They estimated parts & labor at over $1200 and then charged me $115 for their diagnostic. 
I left and took my car to the Volks Home on West Clay Street. They gave me an estimate of $595 to replace my alternator. In the first few hours of my car being in their care, I was notified that my battery and alternator were both actually fine, but there was major battery drain. Fast forward through a couple of days of their investigative work & testing...lo and behold, it's my fuel pump controller draining my battery. The part is $150, labor to replace the part is $50. 
I will NEVER, EVER, EVER trust Brown's VW for any type if service whatsoever. They stole my $115 and lied when they said they'd run a diagnostic and found the problem. I've been a loyal VW owner for 15 years, but will never allow Brown's hands on my car again!
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First if all, I'd like to give these deceptive thieves ZERO stars, but that's not an option. I visited Brown's VW on 10.16.12 with my 2008 passat wagon. The battery that I purchased elsewhere one month prior was needing to be charged regularly to start my car. Brown's diagnosed my wagon as needing to have both the alternator AND battery replaced because they were both bad. They estimated parts & labor at over $1200 and then charged me $115 for their diagnostic. I left and took my car to the Volks Home on West Clay Street. They gave me an estimate of $595 to replace my alternator. In the first few hours of my car being in their care, I was notified that my battery and alternator were both actually fine, but there was major battery drain. Fast forward through a couple of days of their investigative work & testing...lo and behold, it's my fuel pump controller draining my battery. The part is $150, labor to replace the part is $50. I will NEVER, EVER, EVER trust Brown's VW for any type if service whatsoever. They stole my $115 and lied when they said they'd run a diagnostic and found the problem. I've been a loyal VW owner for 15 years, but will never allow Brown's hands on my car again!
1
none
August 23, 2012 | William | Visited, over a year
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Called service department about a head gasket cost they transfere me to parts. The service dept. said they call me back 4 hours later i called them still can not tell me how much it would cost. What kind of dearlership is this. If you was the customer how would you feel. Treat customers the way you want to be treated!!!!!!!!!!
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Called service department about a head gasket cost they transfere me to parts. The service dept. said they call me back 4 hours later i called them still can not tell me how much it would cost. What kind of dearlership is this. If you was the customer how would you feel. Treat customers the way you want to be treated!!!!!!!!!!