This shop is very clean and professional. They took the time to answer... read more This shop is very clean and professional. They took the time to answer all my questions and even took the time to show me all the bad parts in my transmission. I would highly recommend them to anyone looking for a honest repair shop.
A new resident to the area, we were in need of a quality auto transmis... read more A new resident to the area, we were in need of a quality auto transmission and repair shop for our Chev Box Truck, used professionally for our business. Reliability of this truck was very important to us as we used this truck nearly every weekend, driving it to Eastern Washington and Oregon. I researched the internet and came upon All Transmissions and Automotive in Tacoma Washington. After researching the very professional website, we elected to begin using this shop, first having them replace a faulty transmission and then provide regular maintenance work on this older vehicle. At first, the quality and professionalism of the shop matched the the website. Very friendly and clean. Prompt return phone calls, customer satisfaction survey's, etc. As time went by over the past year and half, we found that second or more trips back for the same issues became more of the norm. Considering that we lived over 15 miles from the shop, this was quite a dedicated chore for us, but one that we felt was worth it, as All Transmissions and Automotive had most of the repair history of this truck, which we felt was important. Repeated phone calls to check on the progress of the issue and status of repairs would go unanswered by the owner/general manager, Wake. Together, my partner and I came to the realization that Wake (or the shop) simply was tired of working on the truck ( which was almost in the shop more this past year than we had garaged at home). So finally after the last incident where the shop could not determine a cause for the recent issue with the truck ( and after several unreturned phone calls over a week period of time), we decided to pick up the truck today, Dec 21, 2010, and move on. As we entered the truck, we noticed wiring to the stereo system had been disconnected and the hood vent of the box torn off causing the interior of the truck to become very wet with the recent rains. When confronting Wake about the issues, explaining my dissatisfaction with