Last week, I came for an oil change and was recommended getting 2 new ... read more Last week, I came for an oil change and was recommended getting 2 new tires among other things. I was first told it would be $1700 for the 2 tires and oil change ?? but when I questioned it, the employee called over someone and he hit some buttons and was given a new quote....$94 for the oil change, which I paid that day and $600 for the new tires and alignment. Expensive, but seeing as how there was a hook in one of my tires, I said okay. I came back today and had them put on. When I went to pay, 2 hours later mind you after being told it would only take an hour, it was over $800!!!! I asked why and he said $600 for the tires and $200 for the alignment. So he lied to me last week and now I was stuck with the bill. for $800, I could have gotten 4 new tires elsewhere, with alignment. When I asked for the total last week for 2 tires and alignment, I was told $600 but was charged $800. Unacceptable!!!
Professional and courteous. Prices are too high though compared to Mus... read more Professional and courteous. Prices are too high though compared to Muskego Tire and Auto
Made an appointment for 8 am, when I called at 11:30 am, my car had no... read more Made an appointment for 8 am, when I called at 11:30 am, my car had not yet been looked at. I received a message around 2:30 pm with the inspection results. So 6.5 hours after appointment drop off. Tuffy completed oil change, tire rotation and rear brakes just before closing time at 6 pm. There are individual coupons for each service but a $30 cap is applied on discounts per visit. I may make two or three separate appointments next time so that I can use all the coupons. I had to bring the car back the next day due to a loud exhaust type noise. It turned out that the air filter compartment was not reinstalled properly so minor fix but still resulted in a return visit. I like the team at Tuffy and plan to return but some of the above issues should be improved upon.
