I’ve been a customer here for 7 years now, and am always very pleased ... read more I’ve been a customer here for 7 years now, and am always very pleased with the service. But today, today was completely different. I pulled in, and right away the employees were a little hostile with a van owner. I didn’t get the context, but was taken aback at how they were speaking to this gentleman….I originally thought, “Huh? Maybe the customer was being ridiculous. ??????? ” But then I pulled into the bay. A different guy started gathering my information - and I interrupted him stating, “I should be in the system.” - and did it with a smile, of course. ?? The guy responded “Well first off, we’re a new company, and have taken everything over. Prices and everything have gone up. If you don’t want to give us your information, I’m happy to let you go, so you can go somewhere else.” ???????????? Wtf????? I thought for a second, then asked “We’ll how much are the price differences. He spouted out all the new prices and I then said, “Well sir - I think I WILL take my business elsewhere.” The price was $20 more than I paid at my last visit. So yikes ?? but that wouldn’t have mattered if he had been polite in any manner. I still need an oil change. He started to walk away, but before I pulled out of the bay, I asked him back over to my window- and said “Just from a customer service standpoint - you might not want to tell your customers they go somewhere else. In case you’d like to learn something today.” He quickly rolled his eyes, walked back to the front of the car, and motioned me out as he yelled to the guy below “She doesn’t want service.” While pulling out, another vehicle (a work truck) was pulling in next to me - and the employees trashed him and his driving as he was pulling in. Overall - those men were all jerks. Within 10 min, I witnessed 3 different employees talking trash and acting like pure jerks straight to the customers and they created an environment I wish to be NO part of.
My car wouldn't start and I had it towed to Nevels Automotive to find ... read more My car wouldn't start and I had it towed to Nevels Automotive to find the problem and repair it. My car value is less than $1500. After an initial look Nevels called me and told me it would be $2545.00 to fix car. They misdiagnosed my car and I feel that was due to a personal argument I had with a mechanic there. I went to the shop ND spoke directly to the owner. They kept my car the entire weekend costing $250 additionally for a rental. On Monday, they fixed the problem ND told me it was only the ignition switch after all...go figure!! Then they charged me $410 to fix something normally they charge less than $250 total to fix. I will never take another car to them nor recommend them to anyone due to the unprofessional way I was treated by their mechanic.....highway robbery!!
Best customer service, rates and people in town!! Larry is the best!! ... read more Best customer service, rates and people in town!! Larry is the best!! Tara Lauren
