Mechanic Advisor

Saturn Repair in Fairhope

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Auto Reviews in the Fairhope Area

  • I was solicited for a scheduled oil change as I was a Hwy 98 customer ... read more I was solicited for a scheduled oil change as I was a Hwy 98 customer before Tuffy became the new owner. I was offered a free tire rotation with the oil change. When I picked up my car I noticed an unexplained vibration in the steering. This had not been a problem before the oil change. I reported the problem and was told that the tires had not been balanced. I would have gladly paid for the balancing had I known it did not come with the rotation. I was then told to bring my car back for the tires to balanced, which I did. When picked it up, I attempted to pay but was told by the service person that he had taken care of it and that someone had driven the car and that the issue had been taken care of. Nonetheless, the vibration in the steering persist. I called the shop once again to report my concern and was told that something else must be wrong as they had balanced the tires on a Machine and that I could bring my car back for further inspection. Upon my own inspection, I noticed that the recently replaced tire valve caps (2) -that I personally replaced- on the passenger side where in the same position on the car indicating the tires where probably not rotated. I will be taking my car to another repair shop as I do not trust this establishment.

  • This place is ridiculously overpriced. I had an estimate done for rear... read more This place is ridiculously overpriced. I had an estimate done for rear shocks and sway bar links. They wanted $984!!! I went down the road and had it done for $395. That's a HUGE difference. Not ok.

  • Watched your mechanic work on my car for 3 hours. I paid $1300 for fro... read more Watched your mechanic work on my car for 3 hours. I paid $1300 for front brake pads, rotors, and 2 cv axles. You charged me over $600 labor and marked up part more than 125% Of RETAIL!! THE NEXT DAY, you charged my friend Julie Mathis $419 for the same front brakes! I'm going to buy a billboard on each side of you with a copy of you invoice and 2 questions! Do you wanna pay $200 an hour for labor and 125% of retail for parts for car repair? I've spent close to $20,000 with Charles the last 20 years. Needless to say I'll never spend another dime with you! To add insult to injury, you failed to put my driver's side hubcap on properly and it was lost on the way home!! I ordered a set of four for $56--you need to send me a check of $14. If you're smart, you'll include a refund!! DON'T BOTHER CONTACTING ME! YOU GOT ME FOR $1700 FOR 2 SETS OF PADS, 4 ROTORS, AND 2 CV AXLES! I'M DONE!!

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