Many issues here. 1. They are insurance adjuster friendly. In essen... read more Many issues here. 1. They are insurance adjuster friendly. In essence minimal repair work, and anything they damage is a fight to get corrected. 2. They do not admit their mistakes if they make one. (According to them they don't make mistakes.) 3. They will argue over the definition of what prior damage was if they think they are correct and tell you you are wrong and not make it right, even when obvious. 4. They are correct the customer is wrong in how they handle issues. If you ever get involved in a minor bumper issue, don't go here! They will try to fix it vs replace it, even if the bumper is warped after the accident. Leaving ripples and cracks they paint over and sows up right away. They will claim it is prior damage even if there is no records to back up their claim. They will give the best quote for the least work to keep providers like All State making them a preferred body shop. What they really mean is a preferred rip off shop. They are the worst body shop in the valley by a long shot. And I have dealt with several. I have never been treated so poorly, and belittled by any business ever. Their manager was not helpful in resolving the issues we had either. The office ladies were snarky and twisted details, and also lied to the insurance company about certain details of the damages to save face. The uper management and owners of this company should be checking on this asap. These are serious issues that may lead to legal repercussions if not resolved.
Lee is the man!!! great service great work my family has been dealing ... read more Lee is the man!!! great service great work my family has been dealing with lee for years we never use anyone else A+ Alphonse Arnonor
Great work by honest people. Owner apologized for the cost of replacin... read more Great work by honest people. Owner apologized for the cost of replacing the serpentine belt because the floor had to be removed to access the engine. Not their fault.