Ive been going to bear for the past 3 years and honestly im probably n... read more Ive been going to bear for the past 3 years and honestly im probably never going to go back . I use to feel that bear was a honest place to take my car for all my needs and where very transparent and upfront with the best vibes. But now im not getting that i feel im being way over charged for anything other than a oil change and not really being helped as i use to be if i have a question or ask if they can just check something its always a $150 diagnosis fee for anything and kind of just pushed off like jobs done now get out. I really miss the old people that used to work there. Honestly, I don’t see myself ever going back again too bad. I really liked it there Mechanic in the back alex has a real I really don’t care attitude. Customer service upfront is excellent receptionist is awesome. The work they do is great but I feel if I’m paying $600 for a $300 job is overly priced especially in this economy.
Took my Jeep in for routine maintenance , paid for oil change & tire r... read more Took my Jeep in for routine maintenance , paid for oil change & tire rotation. The receptionist is very friendly and sccomodating. However, on first inspection oil maintenance light was not reset, the mechanic came out & reset. Upon returning home my husband noticed the tires were not rotated, he returned to the shop and had them actually rotated. I typically do not like to leave an unfavorable review but I received several emails asking for the review so I did to stop the emails.
My car went in with the need for new brakes. I paid for the service of... read more My car went in with the need for new brakes. I paid for the service of brakes for my car however, the car continued with the squeaky noise went back in so they could tell me that I still needed the back brakes! When I thought I had paid for it. Paid for the back brakes and is still squeaking and grounding noise! But they can’t figure out why! How is that possible?
