For the last 3 times I have taken the car in for something big, it has... read more For the last 3 times I have taken the car in for something big, it has always needed something more the next day. The limited hours (no nights or weekends) make finding a time for service difficult. Gary et.al. are accommodating about giving me a ride if the job requires several hours which I appreciate, but it is hard to get the shop to make repairs if I can't get the car in early on a weekday morn. appreciate car being washed after being worked on.
What a wonderful surprise to discover Import MotorWorx!!!! I recent... read more What a wonderful surprise to discover Import MotorWorx!!!! I recently had my 1st experience bringing my 2005 Cooper S (as I've always worked directly with a dealership). I wanted to experience something different other than high prices for repairs and I certainly got what I was looking for. I made my appointment online, and due to some glitch, they didn't receive my request, however, with a follow up phone call, I was promptly scheduled. They couldn't have been nicer and more accommodating. I had some follow up questions and sent an email. I received a phone call back from the owner and he answered all my questions and addressed all my concerns. Day of appointment (I needed to wait), they promptly took my car in, reviewed my list of needs and took me through each step of what they would do and the costs. The entire experience was amazing and I will definitly be back. I spent 1/2 the money I would have have at the dealership and the experience was like working with a local shop vs the "big boys". I highly recommend Import MotorWorx. Michael U. Los Angeles, CA.
Overall, very good experience