Auto repair service near Lake Elsinore, CA

Fallbrook Auto Works is an automotive repair shop that is dedicated to making sure our customers are happy and that their vehicles are safe and working properly. As Eric Heyneman, owner of Fallbrook Auto Works says, "If I can't put my wife and kids in the vehicle, I won't put you in the vehicle".

Very friendly manager. There whole thing is guaranteed lowest price. They really mean it, no fuss. If it's only an hour, just walk over to Starbucks and grab some coffee. Brandon Featherstone

I am writing this review as a warning or caution to those who are considering taking their vehicle to this particular shop. I am a nearly 60 year old professional who has been a loyal customer of Midas for many years. I usually take my vehicle to the shop in Mission Viejo but for the past couple of years or so have been taking it to the Lake Forest location. In the past I have always dealt with the manager, Marcos, who was polite, professional and helpful. I wish he was still there. I recently had an issue with my taillight/blinker not working and I brought my vehicle to the Lake Forest Midas. I was told the electrical plate the bulbs plug into needed to be replaced, which seemed reasonable and the repair was made. Since that plate has been replaced by this shop, I have had to bring my vehicle back several times because the same taillight would stop working. I tried to explain to "Manny" that the problem is most likely a short or loose connection with the electrical plate they replaced. Manny could not have been any less interested in what I had to say, would talk over me and at one point told me they "don't do electrical", although their Whitepages advertisement states they do. The very next day, after one of my several trips back, my battery was completely drained. I tried to explain to Manny there must be a short or loose connection but again he just talked over me and dismissed anything I said. Manny told me I needed a new battery and $200.00 later sent me on my way. The SAME taillight went out again and again Manny was rude and not interested in helping me but said he would have his mechanic take a look. When I picked up my vehicle Manny was not around and the mechanic, who was actually nice and apologetic, told me no one ever told him about the electrical plate they had replaced, so he re-worked all the connections and sent me on my way. Long story short, taillight went out again and when I tap it with my hand, it goes back on, indicating a short or loose wire. I brought my vehicle back today and told Manny what was happening. Again, he could not have been any less professional or helpful and REFUSED to complete the repairs his shop initiated. I asked for the District Managers phone number and Manny told me he is the "Owner" and they would just have me call him anyway. I told Manny I would still like the number and he wrote down a number that actually connects to Equifax. Dishonest ? Disgruntled ? who knows ... hopefully this doesn't happen to anyone else ... good luck.

Always a pleasure working with this establishment. Darryl is a joy to work with, as are all the other employees, fair prices and great customer service go a long way. I have all my tire related and some other services done here. As well as happily recommend them to friends and family. Timothy Odebunmi

HE SOLD MY DAUGHTER A CAR THAT WAS MESSED UP WHEN WE BOUGHT IT WE BOUGHT THE CAR MARCH 28 2013 AND STILL DON'T HAVE THE CAR AND JOHN SAID THEY WERE GOIN TO FIX IT BUT IT'S BEEN MONTHS SO NOW WE HAVE A LAWYER BECAUSE I REFUSE TO TAKE THAT SHIT FORM ANYONE PAYING A CAR NOTE ON A CAR YOU DON'T HAVE IS B.S.AND IT'S GOING TO BE JULY AND STILL NO CAR.... PLZ DON'T BUY FROM THEM THEY ARE CROOKS.... IF ANYONE SEE'S THIS GO AFTER THEM SUE THEM DON'T LET THEM GET AWAY WITH THIS PEOPLE WORK TO HARD FOR THERE MONEY

Great guys and super service.

I'm glad to be back at Pacific German with another Audi. The service is excellent as always, friendly atmosphere, and most important...my car is in great hands. Thank you Shawn, and all the guys there. Florin M. Tustin, CA

This place is not good!!!! Biggg..... SCAMMERS! My husband and I bought a car a few months back and 2 days later it broke down,they then gave us the run around about it not working and trying to get us into another car , they said that we had to get a car with them because if not we would lose our 3000.00 down so we were obligated at this point . We didn't want to lose our 3000.00 . anyhow about nearly 2 months later we get financed for another car and something we did not want by far, then about 3 weeks later they repo it unanounced like no phone calls why they took our car no correspondance by mail , nothing! I call the finance company (West lake financial) they said that Empire auto in San Jacinto had cancelled out the contract with wlf and asked how they could do that if they had already financed us they said they've been having problems with this dealership cancelling out customers finance contracts and keeping their down payments. Talk about Shady !!!! If you buy a car from here but hopefully you dont be careful!! also this was very good info for me but if this has happened to you , you need to fill out a complaint form with the california dmv investigation . You can find them on dmv online or call the dmv. They are not regular dmv reps these guys even carry guns they're like cops and also work closely with calif highway patrol.

These guys failed to speak to me after the repair they did failed. Don't go there!

I have been a customer of Frank's for 7 years. I purchased my wife's Mercedes from Frank's and take both her car and my Porsche there for regular service. And for any repairs. They do beautiful paint work too. Frank's knows these cars and they make owing them affordable. Thank you Franks!