The service at Advanced Autowerks was great--best price I found in the... read more The service at Advanced Autowerks was great--best price I found in the area and a friendly staff. All my questions about the service, car, and future services were answered! Kyle took the time to explain details about my tires to me, and even followed up with a link to an article that gave more details about my question. That is customer service! Sophia L. Stanford, CA
My Mercedes 2003 c240. The whole front end was busted. Conrtol arms, b... read more My Mercedes 2003 c240. The whole front end was busted. Conrtol arms, bushings, etc. I took it in, and the work was fantastic! My car came back clean, and running smooth! I'll be back for my shocks and hoses my car needs. I'm super happy with the service! Happy I found someone I can trust, and knows my Mercedes. YAY!
At the end of January 2013, my wife and I went to Livermore Ford to lo... read more At the end of January 2013, my wife and I went to Livermore Ford to look at an 2002 Explorer that was advertised. When we got there, the vehicle was still in the rear of the dealership and filthy dirty beyond all belief both inside and out. It was obviously the truck was not ready to be shown so I'm not sure why it was listed. Anyway we test drove the truck after a very quick wash and immediately noticed some strange sounds and shifting issues. Ben, the salesman with us, heard us and texted another salesman, Shon, who was waiting for us on our return. He swore up and down that there was no transmission problem with the vehicle and that if there was they would not sell it. Although very pleasant, Shon, turned out to be a typical salesman. He promised things that never came to being and changed his story as we negotiated the possible sale of the truck. I really wish I would have walked away, but for some stupid reason I did not and we bought the truck. Also for the first time in my life of buying vehicles, especially used vehicles, we bought a warranty. Good thing we did. One week later, I brought the truck to a different dealer and in 2 hours my newly purchased truck with no transmission problems was diagnosed with a transmission AND rear-end problem. The truck was repaired, but still does not seem right . I called Livermore Ford back and voiced by anger, and frustration with the finance manager, service manager , sales manager , and finally the general manager to let them know what occurred and how we were treated. All was to no avail. It seemed no one could care less and they claimed that the sudden mechanical problems must have occurred after purchase because there were no problems when it left their dealership. It is my own fault and I should have run away from Livermore ford when I had the chance adn not given them our money. DO NOT buy from Livermore Ford. Shon or any other salesman there will say whatever they have to, to sell you a car. I thought t
