Excaliber Fuels 5 located at 40648 California Oaks Rd in Murrieta, CA services vehicles for Gas Stations. Call (951) 698-9450 to book an appointment or to hear more about the services of Excaliber Fuels 5.

Excaliber Fuels 5 Reviews

1
gas pump fill up
March 06, 2013 | David | Visited, over a year
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On 2/13/13 I was at California Oaks, Murrieta CA location.  I tried to use my debit card twice at gas pump #12.  My card didn't appear to register, so I went inside station store to verify if my debit card info was open at pump station.  Manager, Gabby, informed me I needed to prepay inside when using a debit card.  I prepaid $30, as I wasn't sure what total amount would be.  Gabby assured me I would receive credit on my card for any unused prepaid amount.  My gas total was $26.68, so I assumed prepaid difference of $3.32 would be credited back to my card.  When checking card charges a few days later, I discovered my debit card had been charged the full $30 prepaid amount.  My wife called the Station, and talked to Gabby.  She stated Station policy only gave cash refunds . . . never credited back prepaid amounts.  My wife stopped by Station to pick up my "Cash" refund for overcharge on 2/22/13.  She presented the original receipt to Cashier for refund.  Cashier informed my wife that Manager was only one allowed to honor refunds, and she wasn't in that day. It appears strange that someone isn't left in charge when Manager is unavailable.  This Station is a TOTAL RIPOFF!  I don't live in close proximity to this Station; another auto trip to collect cash refund would exceed cost of refund.  It appears this Station's prepaid policy takes advantage of this fact. 
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On 2/13/13 I was at California Oaks, Murrieta CA location. I tried to use my debit card twice at gas pump #12. My card didn't appear to register, so I went inside station store to verify if my debit card info was open at pump station. Manager, Gabby, informed me I needed to prepay inside when using a debit card. I prepaid $30, as I wasn't sure what total amount would be. Gabby assured me I would receive credit on my card for any unused prepaid amount. My gas total was $26.68, so I assumed prepaid difference of $3.32 would be credited back to my card. When checking card charges a few days later, I discovered my debit card had been charged the full $30 prepaid amount. My wife called the Station, and talked to Gabby. She stated Station policy only gave cash refunds . . . never credited back prepaid amounts. My wife stopped by Station to pick up my "Cash" refund for overcharge on 2/22/13. She presented the original receipt to Cashier for refund. Cashier informed my wife that Manager was only one allowed to honor refunds, and she wasn't in that day. It appears strange that someone isn't left in charge when Manager is unavailable. This Station is a TOTAL RIPOFF! I don't live in close proximity to this Station; another auto trip to collect cash refund would exceed cost of refund. It appears this Station's prepaid policy takes advantage of this fact.