Don't do business here. Had a minor body issue with my van that we... read more Don't do business here. Had a minor body issue with my van that went $1k over estimate and 2 weeks over time with no communication. My wife had to call daily to get updates and was told "my manager will call you back" every day for over a week with no response. We went without our family car for so long without any apology or understanding. To top it off, they did extra work like charging for a tire replacement, alignment (i only had a scratch on a door and drove my car over 200 miles after my body damage), painting a door that wasn't affected at all, and charging us extra for a moulding job that seemed exorbitant. Again zero communication about this. Finally when I went to pick up today, they told me I had to pay $2500, then $3,000, then finally $250 after I calculated the insurance checks they had to find in their system with my own calculator. I wasn't aware of any charges due, so told them I'd call with a CC once i got home which is 19m away, but that's the only time the manager even seemed to care - when he wasn't getting immediate payment. Shouldn't have to be a fight to get my own car and not get ripped off. Never again.
beat mechanic in the entire bay area .honest, great communication and ... read more beat mechanic in the entire bay area .honest, great communication and reliable. . great people.. A plus no.bs shop here Chris Lefty
I had a great experience with William Michael Automotive. I brought my... read more I had a great experience with William Michael Automotive. I brought my car in with a weird noise and they were able to quickly diagnose the problem and propose a solution. I was blown away by the emails I received from them with photos of my actual problem along with diagrams of how it should look and function. They really go out of their way to make the customer feel comfortable that they are getting great service. I really appreciate the level a detail they took in their work and would highly recommend them to anyone I know looking for a mechanic they can trust!
