This was my first experience with this shop. It was at the Norwich loc... read more This was my first experience with this shop. It was at the Norwich location. My appointment was at 9 am (opening time). There was only one person working in the showroom, I'm guessing the manager or owner. There were no salesmen or other customer service reps, so I'm not sure who is in charge of helping people to find what they're looking for. Luckily, my needs were simple. The man at the counter had me checked in by about 9:05, which isn't bad, considering he was on a phone call and helping another customer when I walked in (Like I said, they could use a floorperson). The service only took about 90 minutes. No muss, no fuss. They do need to add more variety into their magazine offerings in the waiting area. One year-old Connecticut Magazine, a bunch of industry stuff (sound systems, etc.), and lots and lots of Exquire and GQ magazines. They should know that their customer base includes more than just men and sound junkies.
i purchased a replacement windshield for my 69 Mustang and requested r... read more i purchased a replacement windshield for my 69 Mustang and requested removal of the black glass in order that I have a new headliner replaced. I paid approximately $325 for the order. The following day, Payless reported to the interior shop (2 blocks away as agreed) and removed the back glass and windshield. Approximately 3 days later, the headliner was replaced and I requested that they reinstall the back window and install the new windshield. I received conflicting dates as to when the job would be done, all the while the car was kept at the interior shop and utilizing a bay. On 8/4, I went back to the Payless and spoke to the manager who said that he was backed up and couldn't complete job until Thursday or Friday. On Saturday, the job still wasn't done and I had to have the car towed away from the interior shop at my expense. I insisted that Payless return my monies in full however they demanded to be paid for removing the back glass. I asked for the return of my original windshield however was told that it was thrown away. I would not recommend this business to anyone and plan legal action against them. I planned to have the car complete to deliver to my dad during a vacation later that month, they completely ruined the plan. Terrible business and attitude from the management.
I went here to get my brand new 2013 Mercedes-Benz tinted, and they sc... read more I went here to get my brand new 2013 Mercedes-Benz tinted, and they scratched my glass windows. When I went back to talk to the owner about the damage they caused, the owner said I should take my car back to Mercedes-Benz because they sold me a brand new car with scratched windows. My car was detailed three days before getting tints and the windows were never damaged before prior tinting. I tried to talk to the owner about it and he wouldn't even give me a refund back for the work they did. In addition to that he charged me for removing the tints off my windows and wouldn't give me his insurance information to have me put a claim through his insurance company for the damage they caused. I went back several times to try to work things out with the owner and he won't do anything to take accountability for the damage he made to my car. The scratches are not superficial scratches either. They are so deep my nails catch in them.
