Trusted Nichols with my 38" RV for some suspension work. The week afte... read more Trusted Nichols with my 38" RV for some suspension work. The week after I pick up my RV I left on a 7 hour family vacation New Year’s road trip. RV freshly out of the shop – so I felt confident in the RV mechanically. I was wrong… Shortly after leaving for my trip the entire wheel/rim broke off the lugs causing undercarriage damage, frame damage, and underskirt damage. Not to mention the rim was damage beyond repair. I have never seen anything like it. The roadside mechanic that was gracious enough to help me on his day off, the day after Christmas, was baffled. In his 26 years as a master mechanic he had never seen anything like it. After some investigation we figured out Nichols RV left lug nuts loose causing the lugs to snap completely off. The mechanic found more loose lug nuts on the other side. I can’t imagine if this would have happened on both sides at highway speeds. The negligence of this shop could have ended deadly for my family. Thank goodness no one was hurt. I personally would not trust Nichols RV again. Management was not willing to do anything for me other than apologize. I cannot in good faith recommend this shop to anyone. Working with any mechanic where I personally feel obligated to double check their work is not one I will trust with the life of my family.
I live in Clermont and needed my recently purchased 2007 GTI worked on... read more I live in Clermont and needed my recently purchased 2007 GTI worked on so I called one of the local major dealerships and was told they did not work on Volkswagen. After asking for a recommendation I was told by the person on the other end of the line that in fact his really good friend owned his own repair shop and they worked exclusively on Volkswagens; the name of the company was called Jason's Bug Ranch. I tool the information and called to make an appointment; during that call they made the exception of accommodating me even though they usually don't do anything major on Saturdays. When I arrived there were Volkswagens everywhere and after speaking with Jason it was obvious he was an authority on the brand, how they operate, function and how they should be repaired. He shared with me that he does not believe in trying to scare customers into spending more on repairs than is necessary; he believes some repairs are more urgent than others and it's his job to educate his customers about the urgency or lack there of for each repair need and I find that refreshing. That approach significantly increases the chance that the customer will return to him when necessary because consumer trust is hard to earn. Jason spent 45 minutes working on my car and asked me to bring it back when he had more time to repair it correctly; he gave he an entire in depth diagnostic report of my car of which there were many and didn't charge me a dime; he trusted that I would return and I did. Jason and Nate know what they're talking about when it comes to VW and surprisingly very friendly and approachable. Since having my car repaired there it has been running like a champion especially considering the car has 204k miles; it runs like new, very strong, very fast! I will recommended Jason's Bug Ranch to anyone wanting to repair their Volkswagen.
For the last three days I've been asking about my company truck if the... read more For the last three days I've been asking about my company truck if they looked at it yet. And all I get is oh it's scheduled to go in today. That's been for the last three days and it's been there since Monday June 15. I would like to know why it's takes so long when I'm an over the road trucker and I need to get back out to make money.
