Do not use Tallahassee Auto Clinic especially if you’re a college pare... read more Do not use Tallahassee Auto Clinic especially if you’re a college parent and you can’t be there with the vehicle. Recently my daughters Jeep Commander has been losing anti-freeze, with no visible signs. I was at a loss because the water pump, hoses and radiator cap were all less than six months old. I had my daughter drop the Jeep off at Tallassee Auto Clinic; they’re the ones who replaced the hoses. When I telephoned to inquire about the status of the vehicle I was informed the water pump was bad, additionally I was informed the brakes, air-filter and a serpentine belt all needed replacing. I knew the water pump should be under warranty and I just replaced the air-filter two months ago. I contacted the local mechanic (Steve Johnson Automotive) in Fernandina Beach, Florida who replaced the water pump. He advised I should locate a mechanic in the Napa Car Care Center Network, in Tallahassee. After paying $129.90 for a diagnostic test and anti-freeze the Jeep was then taken to American Transmission and Auto, who were able to diagnose the problem. Which was Tallahassee Auto Clinic failed to fully tighten the lower radiator hose explaining the missing anti-freeze. I was charged nothing by American Transmission and Auto, who will be our go to mechanic from now on. Tallahassee Auto Clinic also failed to replace to the Intake Tube which connects the air-filter box to the intake manifold, before allowing our daughter to remove the vehicle from the shop. I contacted Tallahassee Auto Clinic and spoke with Amber I expressed my dissatisfaction with their business and explained I felt I was due compensation $129.90 for the inaccurate diagnostic test. I informed Amber I would allow time for the manager to contact me, after six hours I never received a phone call with a compensation offer or an apology. In my opinion Tallahassee Auto Clinic is in the business of ripping off the parents of college kids.
Awesome work. Great customer service and value! I found my mechanics f... read more Awesome work. Great customer service and value! I found my mechanics for my family! Thank you Mike and Jessica.
I went to the store that is on Capital Circle N E, An told the male w... read more I went to the store that is on Capital Circle N E, An told the male working the issue . I needed a new battery for my key, Mind you the screw on the key was perfectly fine when I first brought the key in. The male (Gavin) proceeded to use 3 different sized screws to unscrew the screw an in the process of him doing that stripped the screw. I should have known that he had no idea of automotive stuff when I asked him of window guards an he acted as if he didnt know what we were speaking of After 3 attempts I let him know the screw was fine when we first brought it in an we looked at it an he had stripped the screw. At least have people that know of vehicle stuff if working in a store like this ! When we left we proceeded to call back to get the managers name an the distrect managers name an all he could give us was a name for the manager an acted like he did not know the distrect managers name. I had to proceeded to call another store to get the info. I called the store where this happened to find out when the store manager would be in an Gavin is the one that answered ,I informed him of what he did an had nothing to say of this , I said to him " You cant even apologize or anything of this ,Sad when a customer tells you this " I will NEVER shop at this place again Should have read the revies before hand! If I could give 0 stars I would,this does not deserve a star at all.