Do not waste your time and get scammed by this company. A year ago my ... read more Do not waste your time and get scammed by this company. A year ago my A/c unit was repaired at this shop. After it stopped working again I called and was told to bring it in so they could take a look at it. They called and let me know what the issue and cost of repair would be . I stated that I did not have another $550 dollars until I got paid to get the repair done until next week. I went to pick up my vehicle and was told that I am being charged $109 dollars for a "diagnostic fee" that with out paying I would not be able to get my car back. At no point with my initial conversation, drop off or being told the diagnostic was I told that there would be a fee. When questioned about this they stated its a new policy that doesn't have to be disclosed. That is unbelievable to me , to my understanding no work or cost can be charged without being approved through the client and at no point was that discussed or even suggested. Do not trust this business.
This my ICE COLD HELL experience after I paid $5300.00 for auto repair... read more This my ICE COLD HELL experience after I paid $5300.00 for auto repair service to Ice Cold Air. The extent of the previous work performed by Ice Cold Air not only left Mr. Cook at personal risk but the potential negligent damage to the vehicle. 1. The engine is dangerously out of tune not only presenting an impending fire hazard but also demonstrate a “run on scenario” as which point operator of the vehicle can not shut down the engine which is an extremely dangerous situation deeming the car undrivable. 2. The vehicle presents multiple miss-fires due to substandard repair practice potentially causing further damage to the internal components of the engine. 3. Multiple key fasteners in critical components were found loose and hazardous but multiple bolts to the transmission and engine assemblies are completely missing. 4. The poor practice used in assembly of Mr. Cook vehicle warrant a complete disassembly of engine and other affected systems, a full assessment of damage incurred and reassembly of the components utilizing proper repair practices and procedures. 5. Break lines - are exposed and attached to the shock springs putting Mr. Cook at risk of break-failure. 6. Exhaust - smokes as if during work previously performed valve stem seals were not replaced or an oil bypass of piston rings. 7. Old Y pipes - have been sealed with putty but still leak. 8. Carburetor and Fuel Pump - Severe gas leak and smell coming from unions to carburetor and fuel pump. 9. Air compressor - doesn’t function. 10. Spark plug wires - are burned and destroyed from engine exposure. 11. Horn blows - when you turn steering wheel. 12. Rear left break light - does NOT work. 13. Oil pan gasket - is sealed poorly with RTV. 14. Transmission gasket - is sealed with RTV and still leaking. 15. Headlights - wiring is faulty, unsecured and connected with Solid State Home wire nuts. 16. Engine - wiring harness is poorly run and not installed to factor specs. NOTE: Mr. Cook has been advised that his vehicle is a safety hazard to not only himself but any occupants inside the vehicle and a danger to other drivers on the public roadways.
First time in today. Blew a tire and no one in town had one in stock b... read more First time in today. Blew a tire and no one in town had one in stock but these guys. They will be our go-to guys from now on for tires and any work we need done. Kick ass customer service very happy. On stop shop for all your auto needs. Steven Burtis
