I'll never EVER take my car back there again. I've been a loyal custom... read more I'll never EVER take my car back there again. I've been a loyal customer for well over 5 yrs and that went out the door. Long story short. I had an oil change done on my vehicle and that was it. Went to pick it up and within a quarter of a mile my car started to act up such as the oil light, engine light and white smoke blasting from the exhaust. I called Goodyear and they had a young tech drive up and inspect the vehicle. He insisted the oil was replaced and said there may be an under lying issue with my car. Had to get it towed back to the shop and guess what I was charged for the tow.. I had to talk to the head manager Adam Cutler to get a refund. Moving forward. My car was left in their hands for the next couple days and they insisted the car was fine.. I drove off and ran into the same EXACT issue. My car was not looked at bc I made sure to take a picture of the odometer for my records. Adam insisted that my car was test drove. ALL LIES. He said there may be a faulty ignition coil or spark plugs. I had them replaced and ran into the same exact problems. With nothing getting handled I had my car towed to a dealership. Within 2hrs they were able to narrow down the cause. GOODYEAR NEVER CHANGED MY OIL. ALL THEY DID WAS TOP IT OFF!!! With them doing that it flooded my whole engine. All my coils, spark plugs and exhaust were damaged. Moving forward... the dealership gave me a quote and I reached out to Adam Cutler to fix this problem. He nonchalantly basically shrugged it off and from there I personally had to make a claim with Goodyear on paying for the damages. My car eventually got fixed but my car is no longer the same. Check engine light is on due to the damaged exhaust that Goodyear will not pay for. All in all a basic oil change turned into a 3k bill. God knows how many other customers they ripped off by using these lazy tactics. This was roughly 3 months ago and I have yet to even get a follow up from Adam Cutler. He should not be in the position he's in. STAY AWAY!!!
I took my Fiat 500 in for body repair after a collision. I couldn't b... read more I took my Fiat 500 in for body repair after a collision. I couldn't be happier with the results. They were professional, quick and efficient. They communicated directly with me and the insurance company in a timely fashion. My car looked better when I picked it up than I did when I bought it new. They even helped me get a rental car which I was able to drop off right at the shop, and my vehicle was done earlier than the estimate. EXCELLENT. Allison D. Orlando, FL
Stopped in the shop by chance 3 years ago and I feel like I never left... read more Stopped in the shop by chance 3 years ago and I feel like I never left! Customer service is way beyond what you typically experience at an auto repair shop! They have always been honest with me and never try to sell me stuff I do not need. Prices are competitive and the work performed has been great each time. New owner really understands how to take care of his customers!
