I was told that my nail in my tire was repaired. As I got back to my ... read more I was told that my nail in my tire was repaired. As I got back to my home state in Mississippi, it was low again. Local mechanic said it was in the sidewall and not fixable. COULD be coincidence and happened next day, but it was same tire and same pressure reading. Individual gentleman who welcomed me was wonderful, however. FYI.
In November 2022, I received an Oil Change and Tire Rotation for $68.5... read more In November 2022, I received an Oil Change and Tire Rotation for $68.50. I had a coupon for $20 off. On 5/19/23, the same services were rendered with a $20 coupon. The cost was $120.96. I was told the increase was the cost of oil had increased. Actually, the price for oil was unchanged. The price of the oil filter went from $4,99 to $16.99. The cost for category 1 increased $67.18. Any reasonable person would consider this outrageous. I understand the need for cost increase but this approaches price gouging in my opinion. I travel 6 miles to your facility because you are Veteran owned when there are numerous facilities closer for me. Unfortunately, you have lost a customer. I might also state your customer service has degraded from my initial visit over a year ago.
Excellent Customer Service! Excellent quality of work! Excellent exper... read more Excellent Customer Service! Excellent quality of work! Excellent experience at Jimmy's! It truly shows that they value their customers. They treated us like a priority throughout our repair process where we were clearly informed about all the repairs and always had open communication with the staff about any concerns. They were upfront and honest about all the expenses and didn't mind "inspections" from my husband...quite frequently. EVERYONE is so friendly, helpful and patient. Thanks to everyone for always, always being so kind and caring to me and my hubby during our stressful time. Bravo! Customers for life! Nikki
