Top quality service from time of arrival, thru diagnosis, and repair!
When I first had work done at this shop they said my wife's rav4 would... read more When I first had work done at this shop they said my wife's rav4 would need new brake pads and fluid flush soon. I made a follow apt and dropped the car off at 8:30am on a Friday. I ended up calling at 4pm (they close at 5:30) bc they never called me, they said they'd call back in 15mins. At 4:50 I called them back, they said they hadn't even started on the vehicle!! I guess they were going to call me at 5:30 when they close to tell me they were keeping my car over the weekend??seriously? I told them I was going to pick up the vehicle without the service done. I got there at 5:25 and they tell me it's $53 for the inspection and they actually did flush the brakes and it's $112 . So they charged me $53 for something they had already inspected. So $193 later I'm never going to Japanese Motor Works again. I don't know what else to say they're pretty much just your stereotypical crooked, shifty, over priced repair shop.
Kudos to Ed for excellent service! Lextech didn't handle the type o... read more Kudos to Ed for excellent service! Lextech didn't handle the type of repair I needed but Ed was well versed in the nature of my issue and gave me an A+ referral that led me to saving a couple thousand dollars! The last thing I wanted to do was call the dealership and thanks to him I didn't have to. He was super patient, even providing me with the full address and number of the shop. You can best believe the next time I need anything for my Lexus, I'll be making an appt here! Looking forward to meeting Ed in person. D D. Atlanta, GA