This shop may do good work for others, but they completely dropped the... read more This shop may do good work for others, but they completely dropped the ball with me. Accurate and honest review; see Google for more info. Reply: McDonough, GA is made up location. They don't have a recording. Gash, trans leaks, plugged filter never mentioned. Total BS. Vehicle not purchased sight unseen on internet. No mention of fan clutch in reply. LOL! The $104 hose is online OEM for $35. SCAM. Full assembly NOT required. I took my 7.3 van to UAC on recommendation from PowerStroke Specialty—they aren’t taking new clients on 7.3s anymore. Fine, so I trusted their recommendation and it left me dealing with a bad shop. To be fair, Ryan did warn me up front, and said his average quote is between $5-8k. I have since discovered some dishonest and false information. *Diagnostics* Their diagnostic is a rip off, as other reviewers have said in the past. The charge is two hours of labor. They claim to spend way more time than that. Maybe they do? He called me and informed me that my van needed $7k worth of repairs. I feel this is dishonest because they didn’t diagnose my issues properly. *Example 1* I took the vehicle to UAC mainly for a cooling issue because the vehicle wasn’t getting up to operating temperature. I purchased a ScanGauge that shows the temperature sensor data before taking the vehicle to UAC and knew that it wasn’t getting over 160 degrees under any conditions. I reported this to them. UAC said that the vehicle was in fact getting up to 210 (it wasn’t, I knew it wasn’t) and “something must be wrong with the gauge”. My ScanGauge reported the temperature readings were too low and I reported that at drop off. The fix? A bad fan clutch—a $75 part. If it hadn’t been as simple as a fan clutch, I wouldn’t have written this. If they hooked up a diagnostic device, they would have seen the temperature readings were too low. *Example 2* See attached photo. When Ryan and I talked, he said the T was leaking in the radiator hose line. I opted not to do this repair because I wanted to do it myself to save money. While they were doing my transmission flush/fluid change, the service manager called and claimed that now the coolant was now “pouring out” of the vehicle from this broken T in the radiator hose and “had to be replaced now”. They claimed the individual part wasn’t available from Motorcraft or other sources without purchasing the assembly. This would be fine, but after further investigation by myself, the T was not leaking a single drop. The hose was actually contacting a pulley in the engine compartment, causing the leak. This was due to the hose being misrouted. The new quote on the hose assembly was “about $200” per verbal from service manager. On a radiator hose. The service manager even attempted to scare me into doing the repair with them claiming it was unsafe to drive and I wouldn’t make it home. Absolutely ridiculous. He didn’t know I do most of my own work. I personally replaced the hose—out the door for less than $25 and 30 minutes of my time. Any trained technician would INSTANTLY recognize the pinky nail sized hole in the hose and the coolant running DOWN the hose/leaking on the pulley. See photos. *Pricing* UACs pricing is outrageous compared to other shops. They charge over $320 for a transmission fluid flush/change on a 4R100 transmission. Other shops charge less than $200. I knew I needed some front end work before I dropped it off. The total labor was quoted at over $4,000, most of which to do basic front end work, which is precisely why I declined everything except a transmission flush. After looking at the quote, I see why. The numbers appear to be quite skewed. Labor cost should be lower to do everything at once on front end work since it’s already torn down. They quoted the labor like they were tearing it down, changing one part, putting it all back together, and then starting over for the next part. Their quote is pretty unfair in my opinion. Make your own judgements, just beware of my experience with them. I suggest to be careful with ALL shops, as most are in fact trying to rip you off. I hope you find a new shop.
Jeff and Phinah are honest proprietors and looking out for the well be... read more Jeff and Phinah are honest proprietors and looking out for the well being of their customers. They recommend and use high quality parts, deliver on their promises, and charge REASONABLE prices! The service is careful, CLEAN, and on time! Great experience and service will keep you confident and coming back over and over for service. GREAT JOB!!! John B. Norcross, GA
A friend of mine recommended Nicks Wrenches to me. Said he was the bes... read more A friend of mine recommended Nicks Wrenches to me. Said he was the best and honest too. I had a 1994 Toyota 4Runner in need of repair. It was constantly running hot and I couldn't take it anywhere without carrying a jug of water with me. I didn't have much money so I kept putting having it repaired off. Finally, I broke down and called Nick. I took it to him and got a sense that he was indeed an honest man, hard to find now days in the mechanic field. Not only is he honest, but he knows a heck of a lot about cars. He ended up having to replace my radiator and a few other things. It ran great after that and I felt he gave me a very fair price. After that, with my SUV being so old, I kept having to take it back for other various repairs. The last time I drove that SUV was when I took my ex husband to the airport. He was moving to San Francisco. On the way back, my SUV broke down. Nick had someone tow it to his shop. I forgot what it was this time but he repaired it. When pulling out of his shop, my brake line broke. This was the end of my beloved 4Runner. Nick was in the process of re constructing the brake line when he told me it was best if I sell it because it was starting to be one thing after another. I took his advice. Nick let me keep my truck at his shop until it sold. He also lent me a car he had that he occasionally lent out to customers so I could get back and forth to work. My truck finally sold. I will be forever grateful to Nick and all he did to help me. I have a new car now, but I know if I ever need any work done, he's the one I want working on my car. Thank you Nick for all that you did to help me. I will always be grateful!!