Top quality service from time of arrival, thru diagnosis, and repair!
When I first had work done at this shop they said my wife's rav4 would... read more When I first had work done at this shop they said my wife's rav4 would need new brake pads and fluid flush soon. I made a follow apt and dropped the car off at 8:30am on a Friday. I ended up calling at 4pm (they close at 5:30) bc they never called me, they said they'd call back in 15mins. At 4:50 I called them back, they said they hadn't even started on the vehicle!! I guess they were going to call me at 5:30 when they close to tell me they were keeping my car over the weekend??seriously? I told them I was going to pick up the vehicle without the service done. I got there at 5:25 and they tell me it's $53 for the inspection and they actually did flush the brakes and it's $112 . So they charged me $53 for something they had already inspected. So $193 later I'm never going to Japanese Motor Works again. I don't know what else to say they're pretty much just your stereotypical crooked, shifty, over priced repair shop.
Dylan Reeves is a top notch mechanic who knows his way around Subaru c... read more Dylan Reeves is a top notch mechanic who knows his way around Subaru cars. I am pleased with his work on my 98 subie and I am recommending Japanese Motor Works to my friends with car issues. JPW send out coupons to their customers and are honest about repairs needed without making you feel taken advantage of. Dylan is a great mechanic so take your Japanese made car to him. You can't go wrong!