For 3 years I visited the Tires Plus in Buford, Ga off Sardis Church R... read more For 3 years I visited the Tires Plus in Buford, Ga off Sardis Church Rd. I started questioning the service and honesty after having brakes replaced multiple times. Each time they told me something else was wrong. So I had rotors replaced, brakes were still bad. Went back they said now I needed new calibers,brakes were still bad. Went back again, they said one of the calibers was faulty and needed replacing. My brakes were still now working properly but at this point I had given up assuming it was just old car. Once I started having tire and brakes problem not long after this I went to another shop. I also began looking up my tires plus history to share with the new mechanics. They showed me that not all the calibers were changed (despite me telling tires plus repeatedly that my brakes were not working). And that everything needed to be replaced again. They took me to the back to show me. As I looked at my service history not only did feel I was scammed on work done on my car, but I had purchased a total of 8 tires in 2 to 3 year span (with road hazard) and was now on tires again 9 and 10. Not only is that a ridiculous short time needing tires but they never once gave me free or discount for the road hazard. I have contacted their corporate office. I received one email saying someone would be in touch with me. I have yet to hear back from them. I will say the manager at the location eventually offered to repay the calipers but since the job was not done fully and properly as well as the tire situation I didn't feel this was fair.
Kudos to Ed for excellent service! Lextech didn't handle the type o... read more Kudos to Ed for excellent service! Lextech didn't handle the type of repair I needed but Ed was well versed in the nature of my issue and gave me an A+ referral that led me to saving a couple thousand dollars! The last thing I wanted to do was call the dealership and thanks to him I didn't have to. He was super patient, even providing me with the full address and number of the shop. You can best believe the next time I need anything for my Lexus, I'll be making an appt here! Looking forward to meeting Ed in person. D D. Atlanta, GA
Early one morning a couple weeks ago I got into my ES 350 and couldn't... read more Early one morning a couple weeks ago I got into my ES 350 and couldn't get it to turnover. I had to have it towed and decided to give LexTechs a try instead of my usual dealer service shop. Turned out to be a good move. Ed and his service team did a thorough analysis of my car and found something very unusual. Some critter had gotten into the wiring which directly led to a messed up engine. This was a car that was in good shape otherwise and one I would have continued to drive for another 100,000 miles. I guarantee the dealer shop would have recommended a lengthy list of repairs that would not have been worth paying for. Because of detailed analysis of the LexTech's team, I was able to submit this non-routine engine damage as a claim against my auto insurance policy which they eventually concluded was a total loss. So the bad news is that I'll have to find a new car. But the good news is that I won't be out nearly as much money as I could have been paying for repairs. So thank you to Ed and team for your attention to detail and finding the root cause of my car issue. Steve R Lexus ES 350