BEWARE!!! they pocketed the money i paid them, refused to give me a re... read more BEWARE!!! they pocketed the money i paid them, refused to give me a receipt and upon taking my car to another mechanic he said the oil and filter hadn't even been changed. checked with the better business bureau, they have an 'F' rating. people should contact Chevron at (925) 842-1000 to report their poor service and negligent representation of Chevron's products. with several other national, competent chains offering lower prices nearby to service a vehicle, it won't be long until the lube tube goes out of business forever.
Check engine light turned on in my newer car with only 35000 miles. Kn... read more Check engine light turned on in my newer car with only 35000 miles. Knudtsen chevrolet had my car for 36 hours just to get the diagnostic done and then wanted to charge me $400 and keep my car for 8 to 10 days until they could get the part and have it put in. Also wanted to charge me $38 a day for a rental car. I went to lake city auto care and they had the part in one day, fixed the car on the next business day and gave me a loaner car for free! In the end they only charged me $150! Best auto care business in my opinion. I will definitely be a return customer! Thank you lake city auto care!
I had exclusively taken my car to them for oil changes for years. When... read more I had exclusively taken my car to them for oil changes for years. When driving in the snow the "dust shield" which is a piece of plastic that protects the underside of my car was scraping on the ground - catching snow and making a horrible racket. I was told it had been cut and was put together with zip-ties. i paid over $300 to have it replaced. No one but Lube Tube had done anything to my car after the new dust shield had been installed. The following winter the new shield was scraping on the ground and was found to be cut and zip tied!!! I spoke with the manager who insisted they didn't do-but he took my name and was going to look into it and get back to me. I never heard from him. I'll never go back.