Great trust worthy service. The only place I'll take my SAAB anymore, ... read more Great trust worthy service. The only place I'll take my SAAB anymore, as they know what is wrong without guessing what the codes mean. -Amy Loek
On 7/14/2016, I brought my car to Aaccel with a misfire that I was fee... read more On 7/14/2016, I brought my car to Aaccel with a misfire that I was feeling while driving, with no DTCs appearing. They quickly diagnosed and repaired the car within a few hours and the car runs great now. I was a little put off by the fact I was not called with the diagnosis and asked for authorization for the repair and got essentially blindsided with the bill. The amount was not unreasonable, it just would have been really nice to know ahead of time.
We were on our way to Chicago earlier this week when we got stuck in a... read more We were on our way to Chicago earlier this week when we got stuck in a traffic jam. A woman working at a local restaurant noticed that our car was leaking oil. KAR service was close to the train station, so we brought it in and explained our situation. We were able to leave our vehicle with KAR; walk to the train station and go have our mini-vacation while KAR fixed our car up. The man we spoke with was polite and worked with our situation. When we got back from Chicago we simply walked back to KAR and picked up our vehicle. Great customer service that helped make the best of a bad situation.