Brake repair service near Braidwood, IL

I have lived in the area over a decade, and Tuffy has seen many (if not all) of our family vehicles. Some needed more repairs and upkeep than others, but Paul is definitely someone I trust. Just a few weeks ago we were going out of town for a funeral and decided to bring it in before we left. Long story short, we brought it in for an oil change and Tuffy found a major issue that needed to be repaired immediately. Tuffy not only saved us the danger of breaking down on our way to the funeral, but they worked out an arrangement with Enterprise to rent a 15 passenger van for my large family! We make it to the funeral safely and returned to have our vehicle repaired and ready to go. Thanks Paul and everyone at Tuffy! David G. Bourbonnais, IL

I have a 1992 Mercedes Benz 400E. It had been sitting a long time and was misfiring bad and the blower motor was not coming on. I already knew what was wrong when I took it to them but wanted to see what they would tell me. Talk about honest.......You will not find a more honest, reasonable, and reliable auto repair shop anywhere. They diagnosed and fixed the problems I had and the car has never run better. I highly recommend this place. Great Job guys!!

I am a 65 year old Grandmother from North Carolina who was traveling with her daughter-in-law to Joliet, Ill. for a wedding on Sept. 6, 2014. A "Low tire pressure" signal showed on her Chevy HHR on the way to the wedding and we were directed to NTB by her uncle - who owns a tire business in Middletown, Ohio. I was advised by the tech that if the tire could be repaired, it would be about $25.00. I waited only a very short time for the evaluation and repair before I was ready to return the wedding festivities. Everyone was so nice and they sent me on my way without charging me anything (Out-of-State courtesy!) Best customer service anyone could ask for...they now have a customer for life. Thank you for training your workers in what is right in customer service. Faye Byrd, Asheboro, NC

Meineke in Joliet is horrible now! The new "manager/owners" have taken over. The good mechanic is gone. I have been a long standing Meineke customer and when I called today to ask for my mechanic Mark, I was told he "Is no longer working here" (very rudely)! So I asked to speak to Vern and I was told he was busy and to call him later, also very rudely!!! I will find someone else to fix my cars from now on!

Took my car in to get an oil change. Just before that I had my car washed (insisde and out). After the oil change I get into my car and there is grease all over my chair, steering wheel, door, and floorboard. If this is how they treat your car, I can't imagine how shoddy their internal work is.