This is a very convenient location for me,and my family has used Frank... read more This is a very convenient location for me,and my family has used Frank's for years. The service is great and the prices are always on point. I really like being able to drop off my car, then walk across the street and catch the metra into work.
Picked up a coupon from Groupon that included free oil changes. I went... read more Picked up a coupon from Groupon that included free oil changes. I went in expecting to be met with a cold shoulder and a hurry-up-and-get-this-guy-out-of-here feeling. I was wrong. I came in and was greeted right away by the owner himself. While I was waiting on my car to receive an oil change the owner sat with my girlfriend and I for a good 15 minutes talking to us and making sure everything was going well while explaining his business and passion for good service. The oil change was done in a timely manner and everything went smoothly. There was not even a hint of upselling and I never felt uncomfortable while there. I live in Schaumburg and this is a little bit of a drive just for an oil change but now that I have been there once I don't think I will go anywhere else for future service of my vehicle. The entire management and floor team there were very professional and friendly. It is also located in an easily accessible location and well-kept neighborhood. I am going back this Saturday for another oil change and I look forward to speaking with the owner again to let him know what I think of his business. As a new resident to Illinois I am happy to know I have found a trustworthy auto business.
I also had a bad experience. Had a bad amp, was given 2 choices, repai... read more I also had a bad experience. Had a bad amp, was given 2 choices, repair the amp I had, or replace it with an exact amp, except is was slightly less powerful. I chose to go with the new amp, and it sounded horrible. Really got the run around trying to either get it to sound good, or to return it. It was a very cheap amp ($130), and the attitude, and resistance i got from them i don't think was worth them getting upset about. They still made money on the diagnosis of my problem, and the install fees. I imagine their profit on the cheap amp was minimal, and there bad attitudes were unnecessary. They gave me back my old amp, and lied to me about sending it in for repair, the amp needs to be sent in through a dealer, and they lied and said that dealers could not send it in. Never again will I support a small business without a lot of research. Too bad, I really wanted to help out a small business.
