Our truck broke down last week and was put in this shop for an alterna... read more Our truck broke down last week and was put in this shop for an alternator. I was told they would consult with me before doing work on the truck. I called several times, ( a cell phone because the shop number is disconnected ) but my calls were ignored. After 5 days in the shop, I finally talked with someone who told me the work was done and the truck was running good. I picked the truck up, got on the highway to come home and broke down again. Surprisingly enough, my calls were ignored again when I tried calling the shop. I left a message and told them I needed them to return my call, that was yesterday afternoon and still no call. It costed an additional $75 to have the truck towed to my house in Shiloh. After it was towed to my home, we raised the hood to try to jump the battery. Noticed the alternator wasn't changed, but our new battery was replaced with an old one. I strongly suggest you find a different shop. This place is a rip off. We will be talking to an attorney about our experience.
I was able to easily set up the appointment within the same week on th... read more I was able to easily set up the appointment within the same week on their helpful website. My mechanic, Seth, arrived promptly, he was nice, knowledgeable and helpful, got the job done right within 2 hours just as was estimated on the website . The cost was definitely reasonable, considering how convenient and easy it is to have the mechanic come to me. I definitely recommended them and will use their services again. Cathy R
I stumbled on Pro Automotive when I ran over a huge bolt and it stuck ... read more I stumbled on Pro Automotive when I ran over a huge bolt and it stuck in my tire. Mike immediately got me in, repaired my tire, and told me about their other services, including their thorough check-overs with oil changes and the discounts you receive with each oil change. I took my car back to them and both he and Jennifer are super nice, they explain things in a way anyone can understand, the shop is reasonably priced, and they do great work.
