I was pretty excited about Wrench. They came to me and did a diagnosis... read more I was pretty excited about Wrench. They came to me and did a diagnosis on my vehicle. Said they would need to order parts and reschedule an appointment. I was excited that the $75 diagnosis feee would go toward my repairs. They returned for the second appointment and the parts ordered weren't the correct parts. I never heard from them again... I had to pay another mechanic another diagnosis fee. I was pretty bummed. ? I think this service would be great for simple things, Oil change, etc. but if parts need to be ordered, I'd suggest a brick and mortar. Ryan S.
Picked up a coupon from Groupon that included free oil changes. I went... read more Picked up a coupon from Groupon that included free oil changes. I went in expecting to be met with a cold shoulder and a hurry-up-and-get-this-guy-out-of-here feeling. I was wrong. I came in and was greeted right away by the owner himself. While I was waiting on my car to receive an oil change the owner sat with my girlfriend and I for a good 15 minutes talking to us and making sure everything was going well while explaining his business and passion for good service. The oil change was done in a timely manner and everything went smoothly. There was not even a hint of upselling and I never felt uncomfortable while there. I live in Schaumburg and this is a little bit of a drive just for an oil change but now that I have been there once I don't think I will go anywhere else for future service of my vehicle. The entire management and floor team there were very professional and friendly. It is also located in an easily accessible location and well-kept neighborhood. I am going back this Saturday for another oil change and I look forward to speaking with the owner again to let him know what I think of his business. As a new resident to Illinois I am happy to know I have found a trustworthy auto business.
I stopped at the place to check loud noise seemingly coming from my ti... read more I stopped at the place to check loud noise seemingly coming from my tires, but after a "dedicated" checkup i was given a quote for 960$. The Problem was both my front wheel bearings, they said. The price of each bearing without the labor was over 300, the guy told me. I took the car elsewhere and they fixed it for 250$ with labor. Apparently it was left rear bearing that was wrong, not the two front ones as they told me in Cassidy Tire and service. I replaced my rear bearing and the car is running like new. IF there was a place to upload pictures i would upload the quote i got from Cassidy Tire and Service and the place that i actually fixed my car in. How can a licensed mechanic tell me two of my front wheel bearings are bad, when actually it was a rear ? I'm so glad i didn't fix my car there and i advising everyone i know to do the same
