Remembering back to the day Don opened. It is because of his great ser... read more Remembering back to the day Don opened. It is because of his great service that he has allowed his business to grow and become a pillar of the community. It is truly hard to find service shops like his that care about their work and stand by it without overcharging and finding things that don't really need "a fixin". I highly recommend Giannini's Auto Service for all your auto repairs and needs. Jim Privitor Kirkwood, MO
In 30 years of owning cars, I've never had more problems than I have w... read more In 30 years of owning cars, I've never had more problems than I have with Dobbs. Be very wary about bringing your car to them. Two oil changes back, it appeared they cross threaded my drain plug and then tried to seal with with something, so that I cannot remove it. I complained, and they were helpful and I took the car in so they could fix their mistake. Everyone makes mistakes. No big deal. They changed my oil again, did a free tire rotation, and told me they had no problem getting the oil plug out. I thought it was my mistake, paid for the oil change, and went on my way. I went to put on brakes this weekend, and change the oil, and went to find that two lug nuts where stripped out and I couldn't remove my drivers side front wheel. I moved on to changing the oil, and found they replace my drain plug with a what looks like a drain plug from a farm tractor. It certainly isn't one from any automobile. It cannot be removed with socket, and it has a torn o-ring on it. If it is removed, it'll never go back in again. Which means my oil pan is now ruined. Instead of fixing their mistake, they caused more problems. Instead of being honest and saying, yes, we made a mistake, lets make it right, they did a patch job and made my car worse than what it was when I came in. They are very busy and understaffed, and so the mechanic are taking short cuts. When they screw up your car, they'll patch their mistake and hope you never found out what they did. I am hopefully that someone in the company will take interest enough to set things right, but my confidence, at this point, is very low.
We want to thank you for the excellent service you provided to us. Yo... read more We want to thank you for the excellent service you provided to us. You did a wonderful job with the work you did on the truck. To come and pick it up and bring it back when we had a problem with it was beyond excellent customer service. The way we were treated by you restores our faith. Your company has an excellent rating with customers and we can understand why. We will do our best to spread the word about your company, the work you do and your outstanding treatment to your customers. Thank you again. May God bless you and your families throughout the new year. Your Happy Customers, Joe & Janet Richardson