Auto repair service near Sheridan, IL

I took my car in not knowing what to expect after my daughter had hit a curb hard and also noticing weird noises coming from my fairly newly bought used car. 59 Auto took it right in and fixed it very quickly and it didn't cost nearly as much as I had feared. I was very pleasantly surprised.

I own Douglas Automotive Repair Inc and am sorry you experienced some quality issues with our shop. I am a certified technician and have been for 35 years. We always use high quality parts in our repairs; through the years we’ve been in business we’ve found that it just doesn’t pay to use lower quality parts unless it’s a customer request to keep costs down. We did have a period where we were having employee quality issues, but have since resolved those. It’s very unfortunate that it impacted some of our customers as we worked through it. Customer feedback is important to us and I want to thank you for sharing yours. We continually strive to make sure we give high quality service and our customers are satisfied.

I had the oil changed in my car on approximately February 14, 2014 at this establishment. Normally I would change the oil myself but on this day it was cold out so I took it to them because I don't have a garage, the price was reasonable and the oil change was past due. The next oil change performed on this vehicle was by me. Granted it was about two weeks shy of actually needing to be done but I noticed spots of oil on my driveway. I got under my car to see where the leak was coming from. Needless to say I was extremely disappointed at what I found. Now I do admit that I'm not a mechanic by trade but I do know a few things about vehicles. Credit going to my father and past experience with having to do minor and major repairs myself. For example. When you go to put a brand new oil filter on it should be put on and tighten the oil filter by hand. The rubber gasket makes contact with the metal then you should turn it 3/4-1 complete turn to insure a proper seal. YOU SHOULD NEVER USE AN OIL FILTER WRENCH OR ANY OTHER TYPE OF TOOL TO TIGHTEN THE OIL FILTER BECAUSE THIS COILD DAMAGE THE OUTER BODY OF THE OIL FITER THEREFORE CAUSING IT TO LEAK. Even I know this and I don't get paid to perform this service. They damaged the outer body of the oil filter putting and crease in it which caused the oil leak. Plus I have an oil wrench that I've had for quite a while and it still took about 15 minutes to get that oil filter off and I damn near destroyed it getting it off. I will NEVER take any vehicle I or my wife owns to them for even so much as to change out a windshield wiper. They might use a sledge hammer for that job. Get a mech. that knows what he's doing.

AS A CUSTOMER PAYING FRONT DESK HAD AN ATTITUDE AND CHRIS THE MANAGER CALLED ME AFTER I DROPPED OFF MY CAR TO DISCUSS ABOUT THE SITUATION. I SAID IM A CUSTOMER/ YOUR EMPLOYEE WAS RUDE //AND THE MANAGER CHRIS SAID I AM THE MEDIATOR, AS A MANAGER YOU SHOULD INFORM YOUR EMPLOYEES TO FIGURE OUT A WAY TO MAKE THE CUSTOMER HAPPY. to chris the manager don't ever call your customers in regards to your employees who have problems...with customers.. the front desk had an attitude don't know where you picked her up to be a clerk, DO NOT USE THEM/ RIP OFF PLACE AND WILL TAKE FOREVER TO GET YOUR CAR FIXED. YOU CAN GET ANOTHER REPAIR SHOP GOOGLE IT.... BEWARE/ HORRIBLE PLEASE TO ALL CONSUMERS USE ANOTHER PLACE. I tried later to call there to see the status of my car and about 6 calls later still no answer. I truly believe that the clerk didn't pick up because I was calling and so when i did call from my other phone the front desk picked up and finally got an answer of status of my car 3 hours later for a job that was to take 1 1/2 hrs. please don't use them I was a victim of bad business.

I had a terrible experience dealing with this company. I will be sure to call the Illinois Commerce Commision at 1-800-524-0795 to file a complaint and may possibly take my case to small claims court. Consumers united against unethical business practices. Read this article about predatory towing practices: http://chicago.cbslocal.com/2011/04/21/state-can-now-crack-down-on-illegal-tows/

I have a 1992 Mercedes Benz 400E. It had been sitting a long time and was misfiring bad and the blower motor was not coming on. I already knew what was wrong when I took it to them but wanted to see what they would tell me. Talk about honest.......You will not find a more honest, reasonable, and reliable auto repair shop anywhere. They diagnosed and fixed the problems I had and the car has never run better. I highly recommend this place. Great Job guys!!