Auto repair service near Sycamore, IL

We are long-time customers who brought our "new to us" vehicle in for an inspection. After that, it was one issue after another. The day after we picked up the car from the inspection and some work that was needed, we completely lost the brakes in the car. We were told by many sources that if the car had been put up on a lift incorrectly, that the brake lines would be crushed. Had the car towed back, then we explained the situation. We feel that we are fair people and explained that if the mechanic made a mistake, we would gladly split the difference of the cost to fix the car. We understand that mistakes happen. We were told that the mechanic definitely did not make a mistake, and that we needed 4 lines replaced (2 brake lines, a fuel line and the other line in the same area). Cost to fix: $780. SHOP CUSTOMER SERVICE HAS SEVERLY DECLINED OVER THE PAST FEW YEARS: 1. Each and every time our vehicles have been in the shop, we await a call to let us know what is going on. Each time we call for information we get the same spiel from the customer service desk… “I was just going to call you…” – it’s hard to believe that since we are the ones who always have to follow up. 2. During the last repair, early in the morning we called and asked that the owner, Owen, call us to discuss the broken brake lines. That call finally came through at almost 4 PM, which was after the next issue that I am going to list (see #3). 3. Upon my arrival at the shop to pay for the work done on our vehicle, I walk in and Jim is bad-mouthing my husband to Owen. I stood in the lobby and continued to listen to the conversation without being greeted or assisted. Finally, I said to Jim – you do realize that you are talking about my husband. His response: was something to the tune of: your husband is accusing us of breaking something on the car and we did not. I explained that regardless, it is poor customer service to discuss another customer in such a manner when you have other customers in the lobby. At the end of the day, we paid the $780 to get the car fixed. THEN, two days later, while bringing the car downstate to our child at college, we noticed a strong gasoline smell. We brought the car to another mechanic, who upon looking at the car, showed us that the new gas line that was installed did not have a clamp. Apparently the $780 that we had already shelled out didn’t include a clamp. MORAL OF THE STORY is that we will no longer be customers of this establishment. There have been far too many errors from the mechanic team and they have horrible customer service. If I could, I would leave ZERO STARS.

Made an appointment for 8 am, when I called at 11:30 am, my car had not yet been looked at. I received a message around 2:30 pm with the inspection results. So 6.5 hours after appointment drop off. Tuffy completed oil change, tire rotation and rear brakes just before closing time at 6 pm. There are individual coupons for each service but a $30 cap is applied on discounts per visit. I may make two or three separate appointments next time so that I can use all the coupons. I had to bring the car back the next day due to a loud exhaust type noise. It turned out that the air filter compartment was not reinstalled properly so minor fix but still resulted in a return visit. I like the team at Tuffy and plan to return but some of the above issues should be improved upon.

GreatWater 360 Auto Care has been proudly serving Cherry Valley and Rockford since 1980. Our team of certified technicians, led by Service Manager Todd Johnson, would be happy to handle your complete auto care needs.

Butitta Auto has been proudly serving Rockford since 1997. Our team of certified technicians, led by Service Manager Bill Brandt, would be happy to handle your complete auto care needs.

Butitta Auto has been proudly serving Rockford since 1969. Our team of certified technicians, led by Service Manager Bob Beatty, would be happy to handle your complete auto care needs.

Butitta Auto has been proudly serving Rockford since 1969. Our team of certified technicians, led by Service Manager Neil Brown, would be happy to handle your complete auto care needs.

Butitta Auto has been proudly serving Loves Park since 1969. Our team of certified technicians, led by Service Manager Larry Huetsch, would be happy to handle your complete auto care needs.

Always Friendly, knowledgeable and great service.

Happy with the service Thank's Matt and all the staff

I wanted to start saving on gas, Steve and his guys had several diesel VW's in stock and they were very knowledgable about them. They even provided me with a folder with service history, vehicle inspection, and a free Carfax. They got me on the road to saving with my new VW Golf!

AS A CUSTOMER PAYING FRONT DESK HAD AN ATTITUDE AND CHRIS THE MANAGER CALLED ME AFTER I DROPPED OFF MY CAR TO DISCUSS ABOUT THE SITUATION. I SAID IM A CUSTOMER/ YOUR EMPLOYEE WAS RUDE //AND THE MANAGER CHRIS SAID I AM THE MEDIATOR, AS A MANAGER YOU SHOULD INFORM YOUR EMPLOYEES TO FIGURE OUT A WAY TO MAKE THE CUSTOMER HAPPY. to chris the manager don't ever call your customers in regards to your employees who have problems...with customers.. the front desk had an attitude don't know where you picked her up to be a clerk, DO NOT USE THEM/ RIP OFF PLACE AND WILL TAKE FOREVER TO GET YOUR CAR FIXED. YOU CAN GET ANOTHER REPAIR SHOP GOOGLE IT.... BEWARE/ HORRIBLE PLEASE TO ALL CONSUMERS USE ANOTHER PLACE. I tried later to call there to see the status of my car and about 6 calls later still no answer. I truly believe that the clerk didn't pick up because I was calling and so when i did call from my other phone the front desk picked up and finally got an answer of status of my car 3 hours later for a job that was to take 1 1/2 hrs. please don't use them I was a victim of bad business.