Tracy's Automotive located at 11770 W 21ST ST N in Wichita, KS services vehicles for Auto Repair. Call (316) 558-3880 to book an appointment or to hear more about the services of Tracy's Automotive.

Tracy's Automotive Reviews

1
New spark plugs/boots & oil change
May 10, 2014 | Julie | Visited, over a year
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BEWARE! MONEY HUNGRY & DISHONEST! We took our 2003 Mercedes CLK430 in for an oil change. We left it for a bit and then got the phone call to pick it up. They stated that the tail light wasn't working... they said they tried to replace the bulb (WITHOUT OUR CONSENT) and it still wouldn't work and they wanted to charge $89.95 per hour to diagnose the problem! The tail light was working perfectly when we took it to them! On our way up there we were furious! As we pull up my husband remembers the headlight switch needs to be in a certain position for them to all come on at once. When we got there we checked and thank goodness that was the problem. We showed Mike, I cant believe a technician wouldn't know to check that... or did they??? So we let that slide and hoped it was an accident. When we were there I had the tech give me a quote for new spark plugs and boots in our 2001 Lincoln Navigator. Mike took down our vin and left me a voice mail the next day, he quoted us $365.61.  I called back that same day and spoke with the manager Scott, I double checked the quote with him, I even asked "that is tax and all... correct?" he replied "yes". He stated that we could bring it into him, leave it and he would get it done the following day. I called the following day to check on our vehicle and he said "oh yeah... that is a big job, we will be done in a couple of hours". So then he calls and my husband goes to pick up the vehicle... My husband calls me and tells me that now they want to charge $420! I said oh hell no! All of a sudden Scott cant find our estimate and states that he didn't even speak with me!!! YOU'VE GOT TO BE KIDDING ME! Well luckily we still had the voice mail that his tech Mike left me... even after explaining that to him he didn't care... he said that it had rear air something? and that's why it cost more... didn't you have my vin number!?!? I had to tell him that I was on my way up there with the police and the voice mail to get them to honor their $365.61 quote. This is the first review I have ever left on a site like this and I'm 35. I just want everyone to be careful... I wouldn't want the same thing to happen to someone else. 
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BEWARE! MONEY HUNGRY & DISHONEST! We took our 2003 Mercedes CLK430 in for an oil change. We left it for a bit and then got the phone call to pick it up. They stated that the tail light wasn't working... they said they tried to replace the bulb (WITHOUT OUR CONSENT) and it still wouldn't work and they wanted to charge $89.95 per hour to diagnose the problem! The tail light was working perfectly when we took it to them! On our way up there we were furious! As we pull up my husband remembers the headlight switch needs to be in a certain position for them to all come on at once. When we got there we checked and thank goodness that was the problem. We showed Mike, I cant believe a technician wouldn't know to check that... or did they??? So we let that slide and hoped it was an accident. When we were there I had the tech give me a quote for new spark plugs and boots in our 2001 Lincoln Navigator. Mike took down our vin and left me a voice mail the next day, he quoted us $365.61. I called back that same day and spoke with the manager Scott, I double checked the quote with him, I even asked "that is tax and all... correct?" he replied "yes". He stated that we could bring it into him, leave it and he would get it done the following day. I called the following day to check on our vehicle and he said "oh yeah... that is a big job, we will be done in a couple of hours". So then he calls and my husband goes to pick up the vehicle... My husband calls me and tells me that now they want to charge $420! I said oh hell no! All of a sudden Scott cant find our estimate and states that he didn't even speak with me!!! YOU'VE GOT TO BE KIDDING ME! Well luckily we still had the voice mail that his tech Mike left me... even after explaining that to him he didn't care... he said that it had rear air something? and that's why it cost more... didn't you have my vin number!?!? I had to tell him that I was on my way up there with the police and the voice mail to get them to honor their $365.61 quote. This is the first review I have ever left on a site like this and I'm 35. I just want everyone to be careful... I wouldn't want the same thing to happen to someone else.